Brittany Chavers

Program & Workplace Strategy

• Lead governance, auditing, and operational strategy for global campus security access across 30 access levels, supporting 2,000+ employees and 80+ stakeholders across Puget Sound and NorAm.
• Develop and maintain governance frameworks and SOPs for onboarding, offboarding, background checks, 24/7 access workflows, vendor transfers, and annual extensions.
• Build project plans, remediation plans, and continuous improvement roadmaps for complex multi-team processes (HR, RE&F, EXTOPS, IT, Security).
• Anticipate stakeholder needs and draft communication materials, playbooks, and training guides for leadership review.

Data & Reporting

• Identify and analyze data to drive program decisions; create dashboards and visual reports illustrating program efficiency, SLA performance, stakeholder compliance, and audit outcomes.
• Conduct quarterly security access audits, procurement audits, and work order audits — presenting findings and recommendations to SLT and client stakeholders.
• Produce insights to optimize vendor performance, reduce errors, and enforce compliance across T1 and T2 supplier ecosystems.

Stakeholder Coordination & Change Management

• Coordinate cross-campus program operations for CBRE (IFM) and C&W (Build), ensuring accurate vendor lifecycle management for employees working across multiple contracts/LOBs.
• Manage complex employee transfers between supplier groups, reducing access loss issues and improving assignment accuracy across systems.
• Train vendors, RE&F partners, security teams, and program managers on new processes to ensure successful adoption.

Leadership & Coaching

• Lead temporary resources and train new analysts to reduce SLAs for onboarding, offboarding, information updates, troubleshooting, and 24/7 access.
• Facilitate DEI culture conversations and serve as a compliance ambassador to the corporate team.
• Present program updates, strategy recommendations, and audit results to senior leadership and client teams.

• Managed cross-functional office operations, vendor support, data analysis, scheduling, and stakeholder coordination.
• Built procedures, maintained compliance records, and supported multi-department communication for operational continuity.
• Provided reporting, documentation, and customer service support while maintaining accuracy and confidentiality.