Hi, I’m
Brittany Chiles
Greenville,SC
Summary
Account Associate with 9+ years of experience is adept at providing excellent customer service, resolving technical issues, and enhancing client experience. In prior roles, demonstrated proficiency in active listening, multitasking, and problem-solving. Notably organized and time-efficient, they have a history of documenting customer interactions accurately and escalating unresolved issues effectively. Offers a strong blend of empathy and communication skills, coupled with a keen eye for detail and a knack for organization.
Overview
10
years of professional experience
Work History
Apple
IT Support Specialist
01.2022 - Current
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in perso
- Responded to customer inquiries and provided technical assistance over phone and in person.creating repairs for apple products
- Media support specialist requesting refunds, resetting passwords assisting with apple accounts
VXI Global Solutions
Account Associate
07.2022 - 12.2024
Job overview
- Handle incoming calls assisting members with inquiries about their benefits and/or assisting with technical issues
- Providing excellent customer service skills
- Assisting clients in navigating and accessing online resources and self-service tools to enhance their overall experience with the company
- Document customer interactions
- Escalate unresolved issues to relevant internal teams
- Providing timely and accurate information to clients regarding their accounts and resolving any concerns or issues they may have
- Identify opportunities for improving customer experience and provide recommendations to management
- Developed strong relationships with clients through consistent communication and proactive problemsolving.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Streamlined account management processes for improved efficiency and accuracy.
Prisma Health Hospital
Patient Care Technician
01.2017 - 04.2019
Job overview
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Maintained clean and safe environment to promote patient safety and comfort.
Greenville tech college
Assistant
08.2015 - 05.2018
Job overview
- Ensure that all office guests are greeted in a friendly and professional manner, creating a positive first impression of the college
- Provide administrative and clerical support to office staff and faculty members
- Assist in maintaining office supplies inventory and ordering necessary supplies to ensure smooth office operations
- Assist in managing and maintaining the college's computer lab area to provide a clean, organized, and welcoming space for all visitors
Education
Greenville Tech collegeGreenville, SC
AA from Business Administration
12.2015
Greenville Tech collegeGreenville, SC
Bachelor's Degree from Business Administration
05.2018
Skills
- Documenting
- Organization
- Empathy
- Communication
- Problem-solving
- Multitasking
- Type 45 WPM
- Active listening
- Time Management
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Remote support
- Network diagnostics
- Organization skills
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment management
- Patient scheduling
- HIPAA compliance
- Payment collection
- Information documentation
- Patient registration
- Insurance verification
Timeline
Account Associate
VXI Global Solutions
07.2022 - 12.2024
IT Support Specialist
Apple
01.2022 - Current
Patient Care Technician
Prisma Health Hospital
01.2017 - 04.2019
Assistant
Greenville tech college
08.2015 - 05.2018
Greenville Tech college
Bachelor's Degree from Business Administration
Greenville Tech college
AA from Business Administration
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