Brittany Choate
Tulsa,OK
Summary
Dedicated professional with extensive experience at Executive Management Services Inc, excelling in cleaning and sanitizing. Proven ability to enhance guest satisfaction through exceptional customer service and effective teamwork. Skilled in chemical handling and restroom care, consistently maintaining high cleanliness standards and fostering a welcoming environment. Adaptable and dependable, committed to safety and quality.
Overview
10
10
years of professional experience
Work History
Janitorial Worker
Executive Management Services Inc
08.2022 - Current
- Maintained cleanliness of facilities through regular sweeping, mopping, and dusting.
- Operated cleaning equipment, including floor scrubbers and vacuum cleaners, to ensure optimal sanitation.
- Ensured compliance with safety standards while handling chemicals and cleaning supplies.
- Assisted in managing waste disposal procedures to promote environmental sustainability.
- Collaborated with team members to execute daily cleaning schedules efficiently.
- Trained new staff on proper cleaning techniques and safety protocols for improved performance.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Cleaned and sanitized drinking fountains.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Kept building spaces premises clean inside and outside.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Contributed to a pleasant atmosphere for visitors through diligent upkeep of common areas, restrooms, and entryways.
- Upheld company standards for cleanliness in all areas through proactive identification and resolution of potential problem spots.
- Polished stainless steel fixtures and furniture details.
- Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
- Increased safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
- Demonstrated adaptability and flexibility by accommodating special requests or changing priorities as needed to meet facility needs.
- Fostered positive working relationships with co-workers, supervisors, and building occupants through effective communication and collaboration.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Promoted energy efficiency by turning off lights and equipment when not in use during routine cleaning tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Moved furniture for cleaning and set up for special events.
- Reported vandalism or other damage to property to supervisor.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Desk Clerk
Days Inn Hotel
01.2020 - 08.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate records in property management system.
- Oversaw housekeeping coordination to ensure rooms met quality standards for guest satisfaction.
- Maintained security protocols, safeguarding guest information and hotel assets during shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
- Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Maintained clean, tidy and sanitized common areas for personnel and guests.
- Collected room deposits, fees, and payments.
- Monitored building for hazardous conditions or situations and notified correct personnel.
- Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
- Supported sales efforts by actively upselling rooms types or packages when available opportunities presented themselves.
- Ensured security by managing key card access and monitoring entry points during late hours.
- Resolved guest complaints with empathy and quick problem-solving, maintaining positive hotel reviews.
- Organized and updated guest records to ensure accuracy and privacy compliance.
- Enhanced guest experience by providing efficient check-in and check-out services.
- Assisted guests with local recommendations and directions, enhancing their overall stay experience.
- Maintained high cleanliness and organization standards in lobby, contributing to welcoming atmosphere.
- Created and maintained detailed records of all office activities.
Host
Coner Cafe
07.2015 - 03.2017
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to communicate wait times and special requests.
- Trained new hosts on customer service protocols and operational procedures.
- Assisted in maintaining cleanliness of dining area to enhance guest experience.
- Resolved guest inquiries and concerns, promoting a positive dining environment.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
No Degree -
Will Rogers High School
Tulsa, OKSkills
- Cleaning and sanitizing
- Restroom care
- Glass cleaning
- Vacuuming floors
- Chemical handling
- Ceiling cleaning
- Carpet cleaning
- Trash collection
- Dust removal
- Sweeping and mopping surfaces
- Window washing
- Inventory monitoring
- Cleaning expertise
- Trash disposal
- Kitchen sanitization
- Stainless steel polish application
- Wall washing
- Tile and grout cleaning
- Drinking fountain sanitization
- Odor control
- Upholstery cleaning
- Power tool usage
- Painting
- Pressure washing
- Mold remediation
- Sanitization techniques
- Sanitizing
- Skilled housekeeper
- Responsible and dependable
- Heavy lifting
- Team collaboration
- Work orders
- Policy and procedure enforcement
- Furniture moving
- Floor polishing
- Damage reporting
- Customer service
- Hazardous chemicals handling
- Floor cleaning and buffing
- Multitasking and organization
- Health and safety compliance
- Window cleaning
Timeline
Janitorial Worker
Executive Management Services Inc
08.2022 - Current
Desk Clerk
Days Inn Hotel
01.2020 - 08.2025
Host
Coner Cafe
07.2015 - 03.2017
No Degree -
Will Rogers High School