Brittany Chretien
Southgate,MI
Summary
Dynamic and results-oriented professional with experience in mortgage lending and financial services, notably with Rocket Mortgage. Excelled in credit evaluation and underwriting guidelines, enhancing loan approval rates and customer satisfaction. Demonstrated exceptional relationship-building skills, leading to significant referral generation. Achieved high performance through effective pipeline management and goal-oriented strategies. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Mortgage Loan Originator
Rocket Mortgage
08.2022 - 12.2023
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Reviewed loan files and updated to match current standards.
- Fielded customer complaints and provided solutions.
- Negotiated loan terms and conditions with clients to maximize profitability.
- Checked loan documents for accuracy prior to closing.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Proactively identified solutions for customers experiencing credit issues.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
Store Manager
Checksmart Financial
04.2015 - 07.2022
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Coordinator
Chuck E Cheese
02.2006 - 04.2015
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Education
Certificate - Medical Billing And Coding
Central Michigan University
Mount Pleasant, MI10-2024
Bachelor of Science - Psychology
Wayne State University
Detroit, MI08-2013
Skills
- Residential mortgage lending regulations
- Pipeline management
- Underwriting guidelines
- Document preparation
- Credit evaluation
- Relationship selling
- Loan application management
- Pre-approval process
- Licensed mortgage loan originator
- Goal oriented
- Loan origination
- Payment collection
- Data entry and management
- Document analysis
- Data entry
- Data interpretation
- Medical terminology
- Underwriting
- HIPAA compliance
- Continuing education
Accomplishments
- Supervised team of 10 staff members.
- Turned a bottom 2 store in the state to a top 3 store in less than 6 months.
- Completed my Medical coding and billing course with a grade of 98%
Certification
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- CPC-A: Certified Professional Coder
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Mortgage Loan Originator
Rocket Mortgage
08.2022 - 12.2023
Store Manager
Checksmart Financial
04.2015 - 07.2022
Coordinator
Chuck E Cheese
02.2006 - 04.2015
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
- CPC-A: Certified Professional Coder
Certificate - Medical Billing And Coding
Central Michigan University
Bachelor of Science - Psychology
Wayne State University
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