Brittany Christmas
Learning Operations Administrator
Spring, TX,United States
Summary
Self-motivated learning administrator with 5+ years of experience managing multiple complex projects. Seeking position as a Learning Operations Administrator with Indeed. Recognized as a driven, dedicated, leader with strong relationship-building, organization, and project management skills.
Overview
10
10
years of professional experience
Work History
Learning Operations Administrator/SpEd Coordinator
School Of Science And Technology
Spring, TX
01.2022 - 07.2022
- Supported the coordination and execution of IEP meetings including scheduling, zoom logistics, reporting, aligning stakeholders resulting in 98% attendance rate by all required members
- Successfully mentored four education professionals, maintained department onboarding project plans, ensuring alignment with cross-functional teams
- Improved department onboarding process by creating workflows, checklists, job aids, and other internal process documents for first year educators
- Cultivated growth mindset within special education department by consistently accepting feedback and openly sharing lessons learned with team
ARD Facilitator
Katy Independent School District
Katy, TX
08.2020 - 12.2021
- Improved new teacher experience, by implementing high-impact internal projects such as Case Manager Buddy System
- Facilitated virtual-training sessions and resources for 50+ campus staff for learning management systems (LMS)
- Developed, scheduled, and maintained user-friendly materials and resources for fifteen certified teachers
- Provided exceptional customer support for inquiries by responding to over 200 stakeholder requests in timely manner
Department Leader- Special Education
Spring Independent School District
Spring, TX
08.2016 - 05.2020
- Developed checklists, job aids, and other internal process documents for seven new teachers
- Facilitated weekly training sessions for seven new hires for student data collection and progress monitoring tools increasing data collection by 25%
- Suggested, developed, and tested progress monitoring process improvement
- Co-Facilitated semi-monthly workshops with cross-functional teams to discuss campus progress towards learning goals
Teller Operations Manager
Bank Of America
Houston, TX
04.2009 - 02.2014
- Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
- Evaluated 17 employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Trained new employees in cash handling procedures, bank policies and customer service to promote compliance with established standards decreasing branch losses by 15%.
Education
Master of Arts - Education
Walden University
Minneapolis, MN12.2021
Bachelor of Arts - Communications
University of Houston
Houston, TX05.2014
Skills
- Google Workspace
- Project Management
- Written and Oral Communication Skills
- Administrative Tasks
- Interpersonal Skills
- Employee Development
- Relationship-Building
- Scheduling
- Flexibility
- Customer Support
- Onboarding
- Strong Organization Skills
Timeline
Learning Operations Administrator/SpEd Coordinator
School Of Science And Technology
01.2022 - 07.2022
ARD Facilitator
Katy Independent School District
08.2020 - 12.2021
Department Leader- Special Education
Spring Independent School District
08.2016 - 05.2020
Teller Operations Manager
Bank Of America
04.2009 - 02.2014
Master of Arts - Education
Walden University
Bachelor of Arts - Communications
University of Houston
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