Brittany Christopher
Clearwater,FL
Summary
Obtain a career where I can apply my knowledge,experience, and skills. Committed to learning new things, continue growth within the company, and establish stability within my profession.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Specialist
Marsh McLennan Agency
2024.05 - Current
- Insurance Policy Checks for Accuracy
- insurance Document Mail Distribution
- Knowledge of Carrier Websites in order to extract documents
- Managing daily tasks and assisting team members as needed
- Uploading various documents to ImageRight
- Knowledge of Insurance Endorsements, Audits, Cancellations, Certificates, and Renewal/NonRenewal Notices
- Communication via Email with Insurance Carriers to obtain required Insurance Documents
- Uploading Documents to Insurlink
Baycare Dispatcher
Express Employment Professionals
2023.05 - 2024.05
- Answered constant flow of customer calls with minimal wait times.
- Reported maintenance issues to facilities to reduce safety concerns.
- Reported safety issues to Security for prompt safety concerns
- logged all calls daily in Excel
911 Telecommunicator
Pinellas County Regional 911
2022.03 - 2023.01
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Read system maps and caller information, and documented details in system.
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Assisted callers in emergency situations with appropriate information and support.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Office Specialist I/II
Pinellas County Solid Waste
2019.10 - 2022.03
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information by phone, email, or in-person to provide information.
Administrative Assistant
Personnel Plus/ Pinellas County Real Estate Management
2018.09 - 2019.10
- Managed filing system, entered data and completed other clerical tasks
- Established administrative work procedures to track staff's daily tasks.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Entered daily work orders for Facility Maintenance Team
Health Plan Reviewer
Pinellas County Emergency Management
2016.12 - 2018.05
- Conducted annual reviews of Healthcare Facilities Disaster Plans
- Acted as 2nd shift Administrative Lead during emergency activations
- Supported staff on special assignments and projects
- Maintained and updated office records, both digital and physical.
- Utilized office management software to record and track customer information.
- Interacted with customers by phone, email, or in-person to provide information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into spreadsheets and databases.
Education
Pharmacy Technician Diploma -
Everest University
Largo, FL02.2010
Skills
- Microsoft Excel/Word/Outlook/Teams
- SharePoint/Live Chat/Zoom
- Type 40+ wpm
- HIPAA Compliance
- Data Entry
- Clerical Support
- Critical Thinking
- Great Customer Service/Phone Etiquette
- Detail Oriented
Certification
Current Florida 4-40 License
Timeline
Service Specialist
Marsh McLennan Agency
2024.05 - Current
Baycare Dispatcher
Express Employment Professionals
2023.05 - 2024.05
911 Telecommunicator
Pinellas County Regional 911
2022.03 - 2023.01
Office Specialist I/II
Pinellas County Solid Waste
2019.10 - 2022.03
Administrative Assistant
Personnel Plus/ Pinellas County Real Estate Management
2018.09 - 2019.10
Health Plan Reviewer
Pinellas County Emergency Management
2016.12 - 2018.05
Pharmacy Technician Diploma -
Everest University
Current Florida 4-40 License
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