Brittany Ciardiello
Stamford
Summary
Dynamic and results-driven Human Resources professional with over twelve years of experience thriving in fast-paced, global environments characterized by ambiguity and complexity. Proven track record in driving HR strategy, providing strategic guidance to executive leadership, and managing multifaceted organizational challenges across various functions. Specialized expertise in large-scale change management, talent strategy, organizational development, and people analytics ensures a comprehensive approach to enhancing workforce effectiveness. Committed to fostering a culture of continuous improvement and aligning HR initiatives with business objectives for sustainable growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior HR Manager
INDEED
Stamford, CT
01.2023 - Current
- Drove HR strategy, partnering with business leaders to align objectives and implement solutions for complex organizational challenges through people-related strategy and associated initiatives.
- Served as a trusted advisor to VPs and country leaders, delivering strategic HR guidance and resolving high-level people strategy issues.
- Led the design and execution of HR strategy for recruiting, hiring, onboarding, development, motivation, retention, and work organization by partnering cross-functionally with subject-matter experts.
- Developed data-driven strategies utilizing people analytics to proactively address engagement, retention, and cultural challenges within the customer service organization.
- Supported talent and workforce planning, leveraging insights to tackle future staffing model challenges in close collaboration with Talent Management and Workforce Planning teams.
- Managed and facilitated large-scale HR programs, including succession planning, engagement surveys, performance management, and annual compensation rollout.
- Engaged in high-level strategic organizational development, including large-scale re-design and change management implementation, while monitoring internal and external workforce trends.
- Partnered closely with DEIB+ Business Partners and Centers of Excellence to embed inclusive and equitable principles into HR strategy.
- Areas of expertise include executive coaching, people strategy, data analysis, career planning, performance management, compensation & rewards, employee relations, learning & development, recognition programs, change management, and organizational development.
HR Manager
INDEED
Stamford, CT
01.2021 - 01.2023
- Supported VP and Senior Director level business executives, collaborating on their organizational needs and goals.
- Drove performance management, talent & succession planning, coaching, and training to maintain organizational health and identify growth opportunities.
- Led and developed a team of Business Partners, Generalists, and Coordinators, directly supporting over 1,000 Customer Services and Sales employees across the U.S. and Canada.
- Facilitated change management for the business and executed programs that positively shaped the overall employee experience.
- Collaborated with counterparts in EMEA & APAC on HR initiatives to ensure consistency across business units and regions.
- Executed a reduction in force affecting over 2,000 employees.
- Focused on strategy and development utilizing attrition data and employee engagement surveys.
HR Business Partner
INDEED
Stamford, CT
01.2019 - 01.2021
- Provided strategic partnership and tactical delivery to the Client Success organization on the full spectrum of people and organizational initiatives, including structure, performance management, employee relations, change management, employee engagement, compensation, and workforce planning.
- Led a team of 3 Human Resource Generalists supporting over 1,000 employees in the U.S.
- Facilitated internal investigations regarding claims that may violate company policies.
- Supported the business during annual processes such as open enrollment, compensation planning, talent mapping, and headcount planning.
Senior HR Generalist
INDEED
01.2018 - 01.2019
- Mentored HR Generalists and HR Coordinators, serving as the point of contact for escalations.
- Traveled to and supported office locations in California, Texas, Canada, Arizona, New York, and Connecticut.
- Provided coaching and HR best practices to senior leaders of the Client Success organization.
- Liaised with Benefits and employees regarding the leave of absence process and accommodation requests.
- Facilitated trainings on manager fundamentals and workplace harassment at all levels of management.
- Provided HR consultation on performance management issues, including PIP/Development Plans.
HR Generalist
INDEED
01.2016 - 01.2018
- Conducted new hire orientation and offboarding through exit interviews.
- Served as the main point of contact for employee relations issues.
- Analyzed onboarding, employee engagement, manager feedback, and exit survey data to develop strategies and recommendations for business leaders.
HR Coordinator
INDEED
01.2014 - 01.2016
- Managed the employee data process through the HRIS, including new hires, terminations, compensation changes, leave of absence, and structural organization changes.
- Coached managers on performance management issues and the creation and implementation of performance improvement plans.
Recruiter
Insight Global
New York City
01.2013 - 01.2014
- Managed IT recruiting needs for Fortune 500 companies.
- Handled the full life-cycle of the interview process, including interviewing, negotiating offers, closing hires, and performing reference checks.
Education
Bachelors of Science - Psychology
SUNY Oneonta
01.2013
Skills
- Strategic succession planning
- Promoting employee engagement
- HR policies and procedures
- HR analytics
- Employee relations
- Organizational development
- Workforce planning
- Career pathing
Certification
HCI Strategic HR Business Partner Certificate
Timeline
Senior HR Manager
INDEED
01.2023 - Current
HR Manager
INDEED
01.2021 - 01.2023
HR Business Partner
INDEED
01.2019 - 01.2021
Senior HR Generalist
INDEED
01.2018 - 01.2019
HR Generalist
INDEED
01.2016 - 01.2018
HR Coordinator
INDEED
01.2014 - 01.2016
Recruiter
Insight Global
01.2013 - 01.2014
Bachelors of Science - Psychology
SUNY Oneonta