Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Brittany Cisneros

San Antonio

Summary

Dynamic leader with a proven track record at Ulta, enhancing operational efficiency and team cohesion. Excelled in leadership and operations management, driving significant business growth and fostering high employee satisfaction. Skilled in problem resolution and team building, adept at boosting sales and profitability through strategic initiatives and strong partner relationships.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Ulta
08.2014 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Store Manager

Sally's Beauty Supply
03.2009 - 08.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Department Manager

Walmart
04.2004 - 03.2009
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Accomplishments

  • Supervised team of 50 staff members.

Certification

  • Diversity equity and inclusion trainer

Timeline

General Manager

Ulta
08.2014 - 09.2024

Store Manager

Sally's Beauty Supply
03.2009 - 08.2014

Department Manager

Walmart
04.2004 - 03.2009
  • Diversity equity and inclusion trainer

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Brittany Cisneros