Brittany Clark
Wichita,KS
Summary
Quality Training Specialist with extensive experience in mentoring new hires and conducting performance needs assessments. Skilled in quality control, regulatory compliance, and phlebotomy and patient care. Proactive professional committed to improving skills within the medical field.
Overview
14
14
years of professional experience
Work History
Quality Training Specialist
CSL Plasma
06.2022 - Current
- Trained and mentored new personnel hired to fulfill various roles.
- Supported the professional development of fellow trainers by providing constructive feedback and sharing insights on effective teaching methodologies.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Observed training programs for operations.
- Established and maintained quality control standards.
- Collaborate with Assistant Manager of Quality (AMQ), to be able to represent the center during internal and external audits, responds to questions, and may stop operations, including shipments to address quality concerns.
- Ensure all plasma collections and personnel comply with all local, state and federal regulations and laws to include, but not limited to: CLIA, FDA, GHA, HIPAA, and OSHA.
Donor Support Technician/Medical Screener/Phlebotomist
CSL Plasma
12.2018 - Current
- Conducted venipuncture for the plasmapheresis process.
- Ensured accurate data entry and record-keeping, resulting in streamlined processing of donations.
- Assisted medical professionals during adverse reactions, contributing to swift resolution while maintaining donor comfort.
- Provided comprehensive training to new employees, ensuring proficiency in all aspects of donor support and phlebotomy tasks.
- Set up, maintained and verified sterility of lab and plasmapheresis tools.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasmapheresis.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Participated in quality assurance and competency assessment initiatives.
- Supervised a shift of 3 to 8 employees daily.
Certified Nurse Assistant
Via Christi Hospital St. Francis
01.2018 - 12.2018
- Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on a regular basis.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Provided skilled post-operative care to patients, closely monitoring their recovery progress and reporting any changes to nursing staff promptly.
Licensed Life Insurance Agent/Customer Service Representative
Convergys
06.2014 - 12.2017
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
- Exceeded sales targets consistently, contributing to the overall success of the agency or firm.
- Promoted products and services using upselling and other sales strategies.
- Provided customer service assistance with order entry, product information and company website navigation. (Harry & David project)
Customer Service Sales Representative
Lowe's Home Improvement
01.2013 - 08.2014
- Promoted retail sales of high-quality home improvement items through knowledgeable suggestions and demonstrations.
- Provide customer service assistance.
- Followed instructions and safety protocols to prevent accidents and injuries.
Telephone Interviewer
On-line Communication (OLC)
07.2013 - 06.2014
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants of services provided by businesses.
- Documented records of call information.
Shift Leader/Cashier/Cook
Dog N Shake
03.2011 - 06.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using cash machine for orders.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
Sales Agent
Vector Marketing
06.2012 - 08.2012
- Responsible to sale CUTCO products to leads that were generated from satisfied customers.
- Accepted payments of completed sales made and arranged delivery for products.
Education
Medical Assistant -
Wichita Technical Institute
Wichita01-2020
Certified Phlebotomist -
Bethel House Training Institute
Wichita, KS01-2018
Certified Nurse Assistant -
Bethel House Training Institute
Wichita01-2017
High School Diploma -
Wichita South High School
Wichita, KS05-2012
Skills
- Patient Care
- Vital signs monitoring
- HIPAA Compliance
- Patient Charting
- Specimen Collection
- Medical Equipment Operation
- Attention to Detail
- Multitasking
- Direct Patient Care
- Certified in CPR/AED
- Learning Management Systems
- Training Program Development
- Training Program Design
- Performance Assessment
- New hire on-boarding
- Orientation and Onboarding
Timeline
Quality Training Specialist
CSL Plasma
06.2022 - Current
Donor Support Technician/Medical Screener/Phlebotomist
CSL Plasma
12.2018 - Current
Certified Nurse Assistant
Via Christi Hospital St. Francis
01.2018 - 12.2018
Licensed Life Insurance Agent/Customer Service Representative
Convergys
06.2014 - 12.2017
Telephone Interviewer
On-line Communication (OLC)
07.2013 - 06.2014
Customer Service Sales Representative
Lowe's Home Improvement
01.2013 - 08.2014
Sales Agent
Vector Marketing
06.2012 - 08.2012
Shift Leader/Cashier/Cook
Dog N Shake
03.2011 - 06.2014
Medical Assistant -
Wichita Technical Institute
Certified Phlebotomist -
Bethel House Training Institute
Certified Nurse Assistant -
Bethel House Training Institute
High School Diploma -
Wichita South High School
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