Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista

Brittany Clark

Glassboro,NJ

Summary


Professional customer service/clerical worker with proven track record in retail and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals. By maintaining a positive attitude and proficiency in clerical duties, I take pride in consistently improving client experiences and operational efficiency, contributing significantly to workplace productivity and customer loyalty.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Family Dollar
12.2021 - 11.2022
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Redeemed coupons to discount purchases.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Sales Associate

AutoSmart
01.2021 - 04.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Become familiar with vehicles in stock and features to highlight in sales opportunties,
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Organized test drives for potential buyers, highlighting vehicle performance and functionalities during each engagement.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Completed registration paperwork and sales documentation.

Administrative Assistant, Secretary

AutoSmart
05.2020 - 01.2021
  • Handled sensitive information with discretion while maintaining strict confidentiality protocols.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed daily office operations, including scheduling appointments, filing documents, and answering phone calls.
  • Streamlined office communication by implementing an organized system for managing correspondence both internally and externally.
  • Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
  • Managed filing system, entered data and completed other clerical tasks.

Cashier/ Guest Services/Self Checkout Cashier

Target
12.2019 - 03.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Used POS system to enter orders, process payments and issue receipts.

Private House Cleaner

Self Employed Services
03.2016 - 11.2019
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Preserved the longevity of delicate surfaces with careful cleaning techniques and appropriate product selections.
  • Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.

Private Childcare Provider

Self Employed
01.2016 - 01.2018
  • Played engaging, age-appropriate games to entertain and educate children.
  • Developed strong relationships with parents to establish trust, open communication lines, and support their parenting goals.
  • Collaborated with clients to develop family-friendly schedule.
  • Provided developmentally appropriate activities for children.
  • Assisted with household tasks such as light cleaning, meal preparation or running errands when parents were unavailable.
  • Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.

Waitress, Server

First Watch
02.2017 - 07.2017
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Cashier

Cotsco
10.2016 - 12.2016
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Ice Cream Server/Customer Service Cashier

The Purple Penguin
05.2012 - 10.2015
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Collaborated with team members to maintain smooth operations during high-volume periods.

Server/ Waitress

Malaga Diner
06.2013 - 03.2015
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Professional Cleaner

MLT Home Solutions
02.2014 - 04.2015

Education

No Degree - Psychology

Rowan College of South Jersey
Sewell
06-2028

High School Diploma -

Delsea Regional High School
Franklinville, NJ
06-2012

Skills

  • Customer Satisfaction
  • Composure and Deescalation
  • File organization
  • Customer relations
  • Computer proficiency
  • Microsoft Word
  • Office administration
  • Filing and data archiving
  • Invoice processing
  • Resourceful
  • Filing systems
  • Typing speed

Certification

  • Valid New Jersey Driver's License
  • Tobacco Seller's License - Various State Agencies.
  • Certified Sales Associate (CSA) - Retail Education Association.
  • SafeServe Food Handling Certification
  • Hopeful and open to gaining additional certifications

Timeline

Customer Service Cashier

Family Dollar
12.2021 - 11.2022

Sales Associate

AutoSmart
01.2021 - 04.2021

Administrative Assistant, Secretary

AutoSmart
05.2020 - 01.2021

Cashier/ Guest Services/Self Checkout Cashier

Target
12.2019 - 03.2020

Waitress, Server

First Watch
02.2017 - 07.2017

Cashier

Cotsco
10.2016 - 12.2016

Private House Cleaner

Self Employed Services
03.2016 - 11.2019

Private Childcare Provider

Self Employed
01.2016 - 01.2018

Professional Cleaner

MLT Home Solutions
02.2014 - 04.2015

Server/ Waitress

Malaga Diner
06.2013 - 03.2015

Ice Cream Server/Customer Service Cashier

The Purple Penguin
05.2012 - 10.2015

No Degree - Psychology

Rowan College of South Jersey

High School Diploma -

Delsea Regional High School

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Brittany Clark