Brittany Clement
Sperry,OK
Summary
Dynamic professional with a proven track record at Estee Lauder, excelling in customer service and sales development. Adept at building client relationships and driving revenue growth. Skilled in cash handling and general management, with a focus on enhancing customer satisfaction and team collaboration. Consistently achieved sales targets, boosting repeat business by 20%.
Overview
16
16
years of professional experience
Work History
Sales Associate
Estee Lauder
01.2012 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Lead Bartender
Jumpin Js
12.2023 - 11.2024
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Bartender
Dollhouse Ent
06.2020 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
General Manager of Bar
Bounty Lounge
05.2014 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Sales Associate
QuikTrip
01.2010 - 01.2012
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Glenpool Schools
Glenpool, OKPsychology
Oklahoma City Community College
Oklahoma City, OKSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Cash handling accuracy
- Store opening and closing
- Sales expertise
- Product sales
- Complex Problem-solving
- POS system operation
- Professional demeanor
- Adapt to diverse groups
- Cleaning techniques
- Sales training
- Payment processing
- Inventory tracking
- Sales development
- Product promotions
- Verbal and written communication
- Friendly and outgoing
Timeline
Lead Bartender
Jumpin Js
12.2023 - 11.2024
Bartender
Dollhouse Ent
06.2020 - 03.2023
General Manager of Bar
Bounty Lounge
05.2014 - 12.2020
Sales Associate
Estee Lauder
01.2012 - Current
Sales Associate
QuikTrip
01.2010 - 01.2012
Glenpool Schools
Psychology
Oklahoma City Community College
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