Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Brittany Clemons

Weatherford,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. I offer years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. I am known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Bartender

Chilis Resturant
Weatherford, TX
10.2019 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Followed health safety guidelines when preparing and serving food products.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Developed and implemented training programs for new hires, existing employees, and supervisors.

Assistant Manager

Chilis Resturant
Weatherford, TX
10.2021 - 03.2022
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Served as a liaison between staff members and senior management personnel.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Performed daily opening and closing procedures such as counting the till, balancing registers, reconciling discrepancies, and preparing bank deposits.
  • Reviewed and verified invoices for accuracy and completeness.
  • Maintained accurate records of all invoices, payments, credits, and other transactions.

Relief Manager

QuikTrip
Fort Worth, TX
01.2014 - 06.2018
  • Provided guidance and support to staff members in all departments while relieving senior managers.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Stored hard copies of data in organized files to optimize retrieval.
  • Counted and balanced cash drawer at the beginning and end of shift.
  • Verified all transactions were accurate, signed off on documents, and recorded discrepancies.

Education

BBA - Accounting

Western Governors University
Salt Lake City, UT
04.2028

Skills

  • Order Management
  • Safe Food Handling
  • Guest Engagement
  • Positive and Professional
  • Relationship Management
  • Performance Improvement
  • Guest Relations Management
  • Cash Handling
  • Inventory Tracking
  • Invoice Processing
  • Superior Attention to Detail
  • Document Processing
  • Certified in 10-Key
  • Order Processing
  • Customer Service-Oriented
  • Report Generation
  • Resourceful
  • Excellent Communication Skills
  • Adaptive Learning
  • Problem-Solving

Certification

  • Microsoft Office

Accomplishments

  • Head of Team Training at Chili's Weatherford
  • Continuously at the very top of our Guest Metrics for customer service and accuracy
  • Promoted at my time at QT to the busiest store in the division
  • 4.0 GPA in high school

References

References available upon request.

Timeline

Assistant Manager

Chilis Resturant
10.2021 - 03.2022

Server/Bartender

Chilis Resturant
10.2019 - Current

Relief Manager

QuikTrip
01.2014 - 06.2018

BBA - Accounting

Western Governors University

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Brittany Clemons