Brittany Clendenin
46th Ave Pub / Oliver's Lounge
Port Richey,FL
23
years of professional experience
Results-driven professional with 5+ years in customer service and operations management. Skilled in problem resolution, transaction handling, and team support in high-pressure environments. Seeking a remote Client Support or Sales position to leverage strong interpersonal skills and practical management experience.
Work History
Bar Manager/Customer Service Manager
6 Years 7 Months- Manage day-to-day operations of a busy customer-facing establishment while maintaining a welcoming and professional customer experience.
- Build strong relationships with customers and provide personalized service that encourages repeat business.
- Handle customer questions, concerns, and difficult situations with professionalism and effective problem-solving.
- Trained and supported staff on customer service and daily operations, enhancing adherence to policies and procedures.
- Manage cash transactions, financial responsibilities, inventory, ordering, and vendor interactions.
- Balance multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Resolved customer issues efficiently, safeguarding customer relationships and aligning with business interests.
- Demonstrate strong communication, organization, reliability, and leadership in a high-pressure environment
Cleaner
4 Years- Sanitized restrooms, kitchens, and high-touch surfaces to maintain safe, hygienic environments.
- Cleaned residential and commercial spaces using approved supplies, equipment, and sanitation procedures.
- Managed floor care tasks including sweeping, mopping, vacuuming, and polishing.
- Inspected rooms and common areas to identify cleaning needs and maintain quality standards.
Office Manager
2 Years 6 Months- Coordinated daily office operations and administrative activities
- Communicated with customers and clients by phone and in person
- Maintained records, schedules, documentation, and routine office correspondence
- Assisted with customer questions, problem resolution, and day-to-day administrative needs
- Managed multiple responsibilities while maintaining organization, accuracy, and professionalism
Customer Service Representative
2 Years- Responsible for converting inbound customer calls into sales
- Consistently top ranks of my team in sales metrics
- Guided customers through product details, promotions, and account updates to support informed purchasing decisions.
- Documented interactions thoroughly to maintain accurate records and support consistent follow-up across channels.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
2 Years- Resolved complex customer inquiries through phone, chat, and email support, maintaining service quality and accuracy.
- Processed orders, returns, exchanges, and cancellations using order management systems and CRM platforms.
- Coordinated with fulfillment, billing, and logistics teams to correct account and shipping discrepancies.
Education
High School Diploma
Skills
Customer Service & Client Support
Sales & Upselling
Computer & POS Systems
Time management
Staff training
Inventory Management
Conflict Resolution
Problem-solving
Timeline
Bar Manager/Customer Service Manager
46th Ave Pub / Oliver's Lounge
03.2020 - CurrentRead More
Cleaner
Self Employed
01.2014 - 01.2018Read More
Office Manager
DND Services
04.2009 - 10.2011Read More
Customer Service Representative
Home Shopping Network
01.2007 - 01.2009Read More
Customer Service Representative
Danka Office Imaging
01.2004 - 01.2006Read More
Boca Ciega High School
High School Diploma
Read More