Brittany Clower
Wheeling
Summary
Driven leader with a proven track record at Harbor Freight Tools, adept at exceeding sales goals and driving team efficiency. Skilled in fostering a climate where staff strive for excellence, evidenced by exceptional customer satisfaction and operational improvements. Excels in strategic planning and effective communication, ensuring robust inventory management and staff development.
Overview
15
15
years of professional experience
Work History
Logistics Supervisor
Harbor Freight Tools
01.2023 - Current
- Maintains a safe, clean, and organized store for all
- Drive sales to exceed financial goals
- Drive productivity and efficiency to achieve desired results
- Train associates for job proficiency and expected behaviors
- Lead timely and accurate completion of workload
- Coach Associates and provide timely feedback
- Support a team-driven atmosphere
- Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
- Inspects and coaches to Standard Operating Procedures
- Prepares and executes special events
- Ensures and models a helpful customer experience
- Ensures items are in-stock and priced right
Assistant Store Manager
DeFelice Pizza
05.2019 - 01.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Sales Lead
TJ Max
01.2010 - 01.2011
- Collaborated with team members to create a welcoming environment, leading to positive customer reviews and increased return business.
- Reduced out-of-stock incidents with diligent monitoring of inventory levels, timely reorders, and proper stock rotation practices.
- Enhanced customer satisfaction by promptly addressing concerns, providing accurate information, and offering suitable solutions.
- Assisted in achieving store targets with effective product promotion and persuasive communication skills.
Education
High School Diploma -
Wheeling Park High School
Skills
- Consistently pushes self and other for results; eliminates road blocks
- Is a people builder, holds frequent development discussions
- Creates a climate in which people want to do their best
- Motivates direct reports and teams
- Sets clear and measurable objectives
- Monitors process, progress and results
- Makes good decisions based upon a mixture of analysis, experience, and partnership
- Establishes and maintains relationships with customers and Associates through respectful and effective communication
Timeline
Logistics Supervisor
Harbor Freight Tools
01.2023 - Current
Assistant Store Manager
DeFelice Pizza
05.2019 - 01.2023
Assistant Sales Lead
TJ Max
01.2010 - 01.2011
High School Diploma -
Wheeling Park High School
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