Brittany Cobb
Middletown
Summary
I have many years of experience primarily ranging in childcare, professional cleaning and customer service. However, my heart lies with helping little minds grow and blossom. My ideal environment would be taking on the role of a lead teacher in a toddler or preschool setting for a company that wants to help me succeed!
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
Toddler Teacher
Abilities First
Middletown
04.2025 - Current
- Collaborated with parents to discuss developmental milestones and strategies for supporting their child's growth.
- Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Assisted in the assessment of children's progress, adapting activities to meet individual learning needs.
- Organized and facilitated age-appropriate activities that promoted creativity, cooperation, and self-expression among toddlers.
- Supported classroom management by establishing routines that encouraged positive behavior and social skills.
- Built strong relationships with children and families to create a community of trust and support within the classroom.
- Assisted in potty training young children when needed.
- Collaborated with other teachers in planning lessons that were tailored to meet the needs of each child.
- Taught children foundational skills in colors, shapes and letters.
Team Lead
Molly Maid
West Chester
10.2024 - 04.2025
- Led a team of cleaners, ensuring all tasks were completed efficiently and maintaining high cleanliness standards.
- Trained new team members on cleaning procedures and safety protocols, enhancing team effectiveness and compliance.
- Scheduled and assigned daily cleaning tasks, optimizing workflow and improving team productivity on site.
- Conducted quality checks on completed cleaning jobs, ensuring customer satisfaction and adherence to service standards.
- Managed inventory of cleaning supplies, ensuring adequate stock levels and reducing operational costs through effective ordering.
- Assisted in resolving customer inquiries and complaints, contributing to positive customer experiences and retention.
- Delegated daily tasks to team members to optimize group productivity.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
Customer Service Representative
Synchrony Financial
Middletown
11.2023 - 08.2024
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing customer experience and satisfaction.
- Collaborated with team members to identify process improvements, contributing to a more efficient workflow and reduced call handling time.
- Escalated complex customer concerns to appropriate departments, ensuring timely resolution and maintaining customer trust and loyalty.
- Monitored call metrics to identify trends, providing insights for management to enhance service delivery and operational effectiveness.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Offered resolutions to de-escalate calls and solve customer issues.
Account Manager
Discover Financial Services
Middletown
08.2022 - 11.2023
- Developed client relationships by understanding business needs and delivering tailored financial solutions, resulting in increased customer satisfaction.
- Utilized CRM software to accurately document customer interactions, streamlining communication and improving team efficiency.
- Collaborated with team members to identify process improvements, contributing to a more efficient workflow and reduced call handling time.
- Escalated complex customer concerns to appropriate departments, ensuring timely resolution and maintaining customer trust and loyalty.
- Monitored call metrics to identify trends, providing insights for management to enhance service delivery and operational effectiveness.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service offerings and overall client satisfaction.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Updated customer accounts, addresses and contact information within call management databases.
Lead Teacher
Abilities First
Middletown
08.2021 - 08.2022
- Developed and implemented individualized lesson plans, enhancing student engagement and understanding of core concepts.
- Collaborated with parents and staff to create a supportive learning environment, fostering student growth and development.
- Developed and implemented age-appropriate lesson plans, fostering cognitive and emotional growth in infants.
- Maintained a safe and nurturing environment, promoting health and wellbeing through daily routines and activities.
- Sanitized toys, equipment, supplies and surfaces regularly.
- Changed diapers, used bibs and monitored behaviors to maintain good hygiene for each child.
- Helped develop gross motor skills through playtime activities such as crawling, walking, running, jumping.
- Followed safe feeding guidelines and parental requests for breastmilk, formula and solids.
- Established positive relationships with families by communicating regularly about their child's progress.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Engaged in conversations with infants to encourage language development.
- Helped infants develop communication skills through baby sign language while also promoting positive behaviors and social skills.
Team Lead
Molly Maid
West Chester
07.2018 - 08.2021
- Maintained cleanliness and order in residential properties, ensuring high standards of hygiene and presentation.
- Restocked cleaning supplies and equipment regularly, ensuring efficient operations and availability for team members.
- Enhanced client satisfaction through attention to detail and consistent delivery of quality cleaning services.
- Collaborated with management to refine cleaning processes, contributing to improved operational efficiency and service quality.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Swept and mopped floors in public areas.
- Cleaned windows, door frames, and sills.
- Vacuumed carpets, furniture, and upholstery.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Emptied trash cans and replaced liners.
- Dusted furniture, fixtures, and other surfaces.
Education
Middletown High School
Middletown, OHLevel 2 Horsemanship And Animal Science - Equine Science
Butler Tech Poo
Middletown, OH 08.2012 - 05.2014
Some College (No Degree) - Child Development Associate
University of Cincinnati
Cincinnati, OHSkills
- Toddler care
- Infant Care
- Lesson planning
- Diapering
- Potty training
- Classroom management
- Child observation
- Group activities
- Parent communication
- Classroom upkeep
- Team collaboration
- Time management
- CPR certification
- First aid training
- Special needs experience
- Circle time management
- Behavior management
- Customer resolution
- CRM software
- Communication skills
- Quality assurance
- Conflict resolution
- Safety protocols
- Performance improvement
- Inbound phone call management
- Professional Cleaning
- Company Transportation
Timeline
Toddler Teacher
Abilities First
04.2025 - Current
Team Lead
Molly Maid
10.2024 - 04.2025
Customer Service Representative
Synchrony Financial
11.2023 - 08.2024
Account Manager
Discover Financial Services
08.2022 - 11.2023
Lead Teacher
Abilities First
08.2021 - 08.2022
Team Lead
Molly Maid
07.2018 - 08.2021
Level 2 Horsemanship And Animal Science - Equine Science
Butler Tech Poo
08.2012 - 05.2014
Middletown High School
Some College (No Degree) - Child Development Associate
University of Cincinnati