Brittany Cogdell
5742 110th Street, Lubbock
Summary
Professional benefits administrator skilled in optimizing employee benefits programs and ensuring compliance. Known for effective communication and problem-solving skills, fostering collaborative team environment. Highly adaptable, with strong focus on achieving positive outcomes and meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Benefits Coordinator/Account Manger
The Scioli Group
11.2023 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decisionmaking.
Employee Benefits Assistant Account Manager
Sanford & Tatum
03.2021 - 10.2023
- Provide assistance to producers in handling and processing of new and renewal group benefits and/or individual life policies.
- Provide in-house customer service to clients as assigned and requested.
- Coordinate expirations with producer to obtain renewal and/or new business information. Maintain renewal review spreadsheet.
- Assist in marketing new and renewal business, determine premiums, prepare proposals, prepare enrollment packets, and maintain underwriting and marketing information from carrier.
- Make recommendations to producers regarding quotes, ideas, and issues needing to be addressed.
- Check new and renewal policies for accuracy in rating, typing, coverages, signatures, and input these transactions in Benefit Point. Ensure these items are delivered and/or mailed to client as needed.
- Prepare all information for audits. Provide invoice to processor to review for accuracy.
- Maintain electronic and/or paper files in an orderly, up-to-date manner.
- Perform special projects at management’s request.
Assistant Office Manager
Interventional Pain & Regenerative Medicine
02.2018 - 02.2021
- Completed and filed financial documentation for accounting purposes.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Lead Customer Service Representative
Ashley Furniture Homestore
10.2017 - 01.2018
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Answered phones and helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Accepted payments, built the furniture ticket then ordered the furniture and scheduled a delivery date.
Medical Receptionist
West Texas Pediatrics
05.2015 - 09.2017
- Coordinated patient scheduling, check-in, check-out and collected payments for billing.
- Verified and updated demographic as well as verifying insurance.
- Sent and received medical records.
- Scheduled patients for next appointments.
- Kept up with inventory, made a list of things needed and ordered these items.
Education
Bachelor of Science - Agribusiness
Texas Tech University
Lubbock, TX05.2020
High School Diploma -
Levelland High School
Levelland, TX05.2015
Skills
- Leadership
- Communication
- Organization
- Time Management
- Accounting
- ADP
- Proficient in Microsoft applications
- Problem Solver
- Teamwork
- Benefit Point
- Employee Navigator
References
Melanie Hilburn-Former Co-Worker- 806-239-4658
West Texas Pediatrics
Suzan Colvin-Former Supervisor- 806-797-4596
Interventional Pain & Regenerative Medicine
Crystal Charles-Former Supervisor- 832-497-9133
TTU Internship Coordinator
Timeline
Benefits Coordinator/Account Manger
The Scioli Group
11.2023 - Current
Employee Benefits Assistant Account Manager
Sanford & Tatum
03.2021 - 10.2023
Assistant Office Manager
Interventional Pain & Regenerative Medicine
02.2018 - 02.2021
Lead Customer Service Representative
Ashley Furniture Homestore
10.2017 - 01.2018
Medical Receptionist
West Texas Pediatrics
05.2015 - 09.2017
Bachelor of Science - Agribusiness
Texas Tech University
High School Diploma -
Levelland High School
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