Brittany Coleman
Shrewsbury,MA
Summary
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
12
12
years of professional experience
Work History
Childcare Provider
Nanny, Care.com
Milford, MA
02.2021 - 01.2024
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Assisted with feeding infants and toddlers during mealtimes.
- Sanitized toys and tables to maintain clean, safe environment.
- Planned and implemented engaging activities to encourage creativity and expression.
- Taught children how to complete basic crafts such as paintings, drawings, and decorations.
- Used positive reinforcement and behavior modeling to instill discipline in children.
Customer Service Representative
Selco
Shrewsbury, MA
11.2017 - 03.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Provided accurate information about products and services to customers.
- Developed strong customer relationships to encourage repeat business.
Barista
Starbucks
Hopkinton, MA
01.2017 - 11.2017
- Collected payments and provided accurate change.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
Supervisor
Heberts Candy Mansion
Shrewsbury, MA
03.2012 - 12.2016
- Trained new employees on company policies and procedures.
- Responded to customer questions regarding products, prices, and availability.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Assisted customers with product selection, sizing and styling.
- Collected payments and provided accurate change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Liberal Arts
Quinsigamond Community College
Worcester, MA05-2024
Skills
- Clerical support
- Data entry
- Empathy and patience
- Live chat support
- Time management
- Verbal and written communication
Timeline
Childcare Provider
Nanny, Care.com
02.2021 - 01.2024
Customer Service Representative
Selco
11.2017 - 03.2020
Barista
Starbucks
01.2017 - 11.2017
Supervisor
Heberts Candy Mansion
03.2012 - 12.2016
Liberal Arts
Quinsigamond Community College
Similar Profiles
Lahmya HowardLahmya Howard
Babysitter at Nanny, Care.comBabysitter at Nanny, Care.com
Lauren N. WhiteLauren N. White
Private Nanny at Nanny, Care.comPrivate Nanny at Nanny, Care.com
Juliana RodriguezJuliana Rodriguez
Child Caregiver at Nanny, Care.comChild Caregiver at Nanny, Care.com