Brittany Collins
Dickson,TN
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
14
14
years of professional experience
Work History
Receptionist
Pinnacle Dermatology And Skin Rejuvenation
06.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Bartender
Ocharleys
01.2014 - 06.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed cash and bar revenue during special promotions or sporting events.
Bartender
Furnace Brewery
04.2019 - 08.2021
- Improved and applied social media marketing strategies to increase patronage.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Consulted with managers to organize special events and promotions.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash and bar revenue during special promotions or sporting events.
- Set up glassware, liquor and other necessary supplies for special events.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Receptionist Administrator
Lee Realty Group
04.2019 - 09.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Greeted customers and visitors in-person and via telephone calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Scheduled office meetings and client appointments for staff teams.
Receptionist
Skin Logics
04.2018 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Education
High School Diploma -
Creekwood
Charlotte, TN05.2010
Skills
- Skilled in Mediation
- Telephone Etiquette
- Presentation Preparation
- Confidential Records Management
- Visitor and Customer Relations
- Microsoft Word
Looking for an opportunity
Looking for an opportunity to utilize my customer service skills in a business environment to grow a career.
Timeline
Receptionist
Pinnacle Dermatology And Skin Rejuvenation
06.2022 - Current
Bartender
Furnace Brewery
04.2019 - 08.2021
Receptionist Administrator
Lee Realty Group
04.2019 - 09.2020
Receptionist
Skin Logics
04.2018 - 05.2020
Bartender
Ocharleys
01.2014 - 06.2022
High School Diploma -
Creekwood
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