Brittany Collins

Started career as a Server and worked multiple positions including Server Trainer, Lead Bartender, Bartender Trainer, Host, Food Runner and Expeditor, Busser, Prep and Line Cook, Shift Supervisor, Front of House Manager, Assistant General Manager, along with my current role as General Manager.

• Provide guests with a memorable experience along with customer service that meets company standards
• Organized side-work chart for store, along with cleaning projects, and group entertainment
• Successfully Open/Close the restaurant including managing staff, guest satisfaction, cash handling, scheduling, inventory maintenance, and product knowledge
• Managed budget implementations, employee reviews, training, schedules, and inventory maintenance..
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and product ordering to achieve timely and accurate delivery of goods and services.
• Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
• Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
• Reduced food waste through better inventory management and portion control, leading to increased profitability.
• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.

• Engage in electronic surveys at bars and gas stations for a tobacco client
• Distribute coupons and incentives for survey participation
• Promote and represent brands at multiple event activations
• Generated leads for future business opportunities by collecting customer contact information during promotional events.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Communicated product information with confidence and educated consumers about company.
• Showed understanding of customer's personal style and preferences when offering product advice.

• Promote the products and services of different companies
• Setup and Tear down of events
• Promoted to Team Lead within three months
• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.