Brittany Conrey
Scott,LA
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
15
15
years of professional experience
Work History
Customer Contact Center Fraud & Dispute Intake
US Bank Remote
Scott , LA
03.2022 - Current
- Educated customers about proper security measures when conducting online and mobile transactions.
- Resolved problems or discrepancies concerning customers' accounts.
- Maintained accurate records of customer interactions and account changes in the bank's database system.
- Ensured compliance with all applicable laws and regulations while performing job duties.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Provided guidance on utilizing online and mobile banking platforms for completing various tasks quickly and securely.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Explained banking products and services to customers, including loan options, credit cards, online banking, mobile banking.
- Identified transaction errors when debits and credits did not balance.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Participated in team meetings and brainstorms sessions aimed at improving overall customer experience levels.
- Performed special services for customers, ordering bank cards and checks.
- Advised customers on how best to use available banking products and services to meet their financial goals.
- Conducted training sessions with new hires regarding bank policies and procedures related to customer service standards.
- Completed day-to-day duties accurately and efficiently.
- Maintained accurate records of dispute resolution outcomes and documented findings from investigations.
- Drafted comprehensive reports summarizing investigation results for management review.
- Collaborated with internal teams to develop strategies for preventing fraudulent activities.
- Monitored customer accounts for signs of suspicious activity.
- Identified and investigated fraudulent activities, discrepancies and suspicious transactions.
- Responded promptly to inquiries from customers regarding their accounts or disputed transactions.
- Developed reports outlining the scope of fraud trends, losses due to fraud, and recommendations for prevention measures.
- Made recommendations for closing accounts and performed associated follow-up.
- Participated in group discussions with team members to develop new ways to combat fraud.
Daycare Floater
Little Blessings Childcare & Preschool
Lafayette, LA
08.2024 - 03.2025
- Supervised children during playtime and engaging activities.
- Assisted teachers with daily classroom routines and lesson preparation.
- Maintained a clean and safe environment for all children.
- Monitored children's behavior and provided guidance as needed.
- Communicated effectively with parents about children's daily activities.
- Adapted to various classroom settings and age groups throughout the day.
- Completed daily reports on each child's behavior, meals served, and naps taken.
- Observed each child's individual needs and provided appropriate care accordingly.
- Managed difficult situations involving challenging behaviors in a professional manner.
- Organized activities such as games, arts and crafts, reading stories, and singing songs.
- Developed positive relationships with parents by providing updates on their child's day-to-day progress.
- Supervised, monitored, and engaged with children of all ages during outdoor activities.
Account Manager
1st Heritage Credit
Houma
05.2015 - 03.2022
- Cash drawer maintenance
- Knowledge of proper cash handling procedures
- Receive and process payments
- Ledger balancing
- Deal with customer issues regarding loan payments including delinquent payments
- Ability to communicate general information in an accurate and customer-friendly way
- Provide excellent customer service to new and existing clients along with account maintenance
- Coordinate with the applicant for getting information about loan applications and answer questions
- Collect copies of financial statements, credit histories, and other financial information of loan applicant
- Submit the loan applications for further verifications and suggestions
- Follow up on leads from customer inquiries online or through customer service
- File and process customer insurance claims
- Enter all customer information into the computer system for future record
- Assist customers in making claims
- Explain coverage or denial of claim to inquiring customers
- Process insurance claim payments.
Deli Department
Rouse's Supermarket
Houma
05.2010 - 05.2015
- Provided outstanding guest service by greeting customer, suggesting menu items, and preparing foods
- Maintained cleanliness and organization of deli counter in accordance with food handling standards
- Handled cash, credit, or check transactions with customers
- Scanned goods and collected payments
- Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct.
Education
Associate of Applied Science - Care Development Young Child
L.E. Fletcher Technical Community College
Schriever, LAHigh School Diploma -
Terrebonne High School
Houma, LA05.2010
American Red Cross - 2024-2026
Cpr Certified
Skills
- Exceptional oral and written communication abilities
- Customer Satisfaction
- Cash Handling
- Goal-oriented
- Effective listening skills
- Computer knowledge
- Problem-solving skills
- Friendly personality
- Positive attitude
- Ability to multi-task
- Customer Service
References
Available upon request
Timeline
Daycare Floater
Little Blessings Childcare & Preschool
08.2024 - 03.2025
Customer Contact Center Fraud & Dispute Intake
US Bank Remote
03.2022 - Current
Account Manager
1st Heritage Credit
05.2015 - 03.2022
Deli Department
Rouse's Supermarket
05.2010 - 05.2015
Associate of Applied Science - Care Development Young Child
L.E. Fletcher Technical Community College
High School Diploma -
Terrebonne High School
American Red Cross - 2024-2026
Cpr Certified