Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server
Brittany Coon

Brittany Coon

Phenix City ,AL

Summary

Accomplished District Relief Manager at Waffle House, adept in operations management and customer relations, significantly enhanced efficiency and customer satisfaction. Skilled in negotiation and conflict resolution, led teams to exceed sales targets through innovative strategies, achieving a notable increase in profitability. Demonstrates exceptional adaptability and professionalism, fostering a positive work environment and driving revenue growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

District Relief Manager

Waffle House
05.2022 - 03.2024
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
  • Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
  • Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
  • Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
  • Conducted regular financial audits to maintain accurate records and identify areas for improvement.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Identified conflicts among employees and used interpersonal communication to find effective solutions.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Addressed any technical issues quickly and efficiently, minimizing downtime and ensuring a positive customer experience.
  • Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
  • Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
  • Proactively addressed potential safety hazards, maintaining a secure environment for both employees and customers.
  • Ensured a clean and well-organized store environment for an improved shopping experience.
  • Consistently met or exceeded sales targets through effective merchandising strategies and customer engagement efforts.
  • Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Unit Relief Manager

Waffle House
08.2021 - 03.2024
  • Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
  • Spearheaded initiatives for continuous process improvements, resulting in more efficient operations across various departments.
  • Acted as a liaison between store management and staff, ensuring seamless communication of important information at all times.
  • Coordinated special events within the store location to generate interest from customers while promoting brand awareness.
  • Implemented efficient inventory management strategies for optimal stock levels and minimized waste.
  • Conducted regular financial audits to maintain accurate records and identify areas for improvement.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Monitored working environment, making sure it was always safe, positive setting for all employees.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Monitored employee performance regularly, providing constructive feedback to support ongoing professional development.
  • Streamlined operational procedures to increase employee productivity and overall efficiency.
  • Trained new team members on company policies, procedures, and best practices, ensuring consistent service quality.
  • Consistently met or exceeded sales targets through effective merchandising strategies and customer engagement efforts.
  • Provided exceptional customer service by attentively listening to needs and making appropriate product recommendations.
  • Ensured a clean and well-organized store environment for an improved shopping experience.
  • Maintained detailed records of inventory transactions to ensure accuracy in stock counts and prevent shrinkage losses.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

General Manager

Fred's Discount Store
01.2016 - 07.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Lead Bartender

Shooter's Bar and Grill
11.2010 - 05.2016
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
  • Reduced waste and improved cost efficiency with careful monitoring of liquor usage and optimal ordering practices.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Assisted with inventorying beverage stock and bar supplies.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Completed requisitions to maintain required stock par levels.
  • Prepared garnishes by evenly slicing and pitting fruits.

Education

Associate Degree In Business Management - Business Administration And Management

Strayer University
Columbia
09.2016

Skills

  • Troubleshooting issues
  • Negotiation
  • Quality service
  • Compliance
  • Hospitality and accommodation
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Customer Relations
  • Team building
  • Conflict Resolution
  • Employee Training
  • Operations Management
  • Professionalism
  • Quality Control
  • Time management abilities
  • Adaptability
  • Crisis Management
  • Risk Management
  • Profit and Loss Management
  • Problem-solving aptitude
  • Performance Management
  • Revenue Growth
  • Performance reviewing
  • Cost Reduction
  • Regulatory Compliance
  • Business Intelligence
  • Communication Skills
  • Reporting and documenting

Certification

Serve safe certification

Timeline

District Relief Manager

Waffle House
05.2022 - 03.2024

Unit Relief Manager

Waffle House
08.2021 - 03.2024

General Manager

Fred's Discount Store
01.2016 - 07.2018

Lead Bartender

Shooter's Bar and Grill
11.2010 - 05.2016

Associate Degree In Business Management - Business Administration And Management

Strayer University

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Brittany Coon