Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brittany Cooper

Florence,MS

Summary

Proven to enhance customer satisfaction and streamline processes, I bring a track record of exceptional service and efficiency from my time at Club4Fitness. Leveraging skills in customer service and Microsoft Office, I excel in fast-paced environments, ensuring both client happiness and meticulous organizational management. My approach combines patience, understanding, and a keen eye for detail, driving positive outcomes and operational excellence. Child care professional prepared to provide attentive and compassionate care, fostering safe and stimulating environment. Known for collaborative approach, dependable support, and adaptability to changing needs. Skilled in child development, communication, and conflict resolution.

Diligent Desired Position with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Child Caregiver

Club4Fitness
09.2024 - Current
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Ensured child safety through diligent supervision and adherence to established protocols.
  • Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Receptionist

Brandon Animal Hospital
02.2024 - 04.2024
  • Answer phone
  • Make appointment
  • Customer service
  • Fill prescription
  • Take payments
  • Take messages
  • Weigh pets
  • Place clients in room to be seen
  • Charts
  • Close draw
  • Deposit
  • Clean

Customer Care Representative

Animal Health Center of Madison
10.2021 - 03.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.

Front Desk Receptionist

Luxury Inn & Suites
09.2020 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Streamlined check-in processes, reducing wait times for guests.

Education

Certified Dental Assistant - Dental Assistant

Accelerated Dental Assisting Academy
Brandon, MS
10.2017

GED -

GED
Brandon, MS
05.2015

Skills

  • Patience and understanding
  • CPR training
  • Cleaning and sanitizing
  • Hygiene and Cleanliness
  • Activity Planning
  • Diaper changing
  • Positive Reinforcement
  • Schedule Management
  • Outdoor Play Supervision
  • Motor Skills Development
  • Light Housekeeping
  • Technology-savvy
  • Child Safety Awareness
  • Potty Training Assistance
  • Allergy awareness
  • Safety awareness
  • Personal Hygiene Assistance
  • Childcare
  • Recordkeeping requirements
  • Documentation And Reporting
  • Calendaring and Scheduling
  • Microsoft Office
  • Special Needs Care
  • Daycare Center Operation
  • Staff Scheduling
  • Infant Care and Feeding
  • Telephone skills
  • Data Entry
  • Organization skills
  • Time Management
  • Verbal and written communication
  • Customer/Client relations
  • Scheduling
  • Scheduling appointments
  • Greeting and Seating Clients
  • Data inputting
  • Office Administration
  • File Management
  • Mail handling
  • Clerical Support
  • Professional Demeanor
  • Calendar Management
  • Typing Speed
  • Service-oriented mindset
  • Office Management
  • Tech-Savvy
  • Document Control
  • Technical Support
  • Business operations understanding
  • Attention to Detail
  • Customer Service
  • Problem-Solving
  • Punctual and Reliable
  • Appointment Scheduling
  • Call Answering and Routing
  • Payment Processing
  • Relationship Building
  • Billing and Invoicing
  • Visitor and Customer Relations
  • Conflict Resolution
  • Documentation
  • Records Maintenance
  • Basic Math
  • Call Management
  • Multi-Line Phone Systems
  • Word Processing
  • Supply Ordering

Certification

Dental Assistant

Languages

English
Professional Working

Timeline

Child Caregiver

Club4Fitness
09.2024 - Current

Receptionist

Brandon Animal Hospital
02.2024 - 04.2024

Customer Care Representative

Animal Health Center of Madison
10.2021 - 03.2022

Front Desk Receptionist

Luxury Inn & Suites
09.2020 - 03.2021

Certified Dental Assistant - Dental Assistant

Accelerated Dental Assisting Academy

GED -

GED
Brittany Cooper