Brittany Coots

Weekly order supplies, monthly bank statement, weekly bank deposit, assist in booking process, public relations, transporting medical patients to and from doctors and hospitals.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Answered phone promptly and directed incoming calls to correct offices .Kept reception area clean and neat to give visitors positive first impression. Worked off of QuickBooks application and filed invoices.

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Maintained thorough knowledge of current financial products and services, enabling accurate information sharing with clients. Maintained expert-level knowledge of the online banking platform''s functionality to provide accurate and timely assistance for diverse client needs. Managed high call volumes while maintaining professionalism and efficiency during peak periods.

Handled customer inquiries and suggestions courteously and professionally. Helped clients get medical equipment for travel purposes. Contacted doctor office to get referral for medical equipment. Answered the phone, directed calls, and filed paperwork.