DOUG PFOLSGROFF
BARRY,USA
Summary
Field Service Technician with over two decades of expertise in heavy machinery maintenance and troubleshooting. Demonstrates proficiency in equipment diagnostics and repair, consistently optimizing operational efficiency and enhancing client satisfaction. Known for implementing innovative solutions and leading teams to improve service processes, while maintaining a meticulous approach to safety and compliance.
Overview
20
20
years of professional experience
Work History
Level III Field Service Technician
Texas First Rentals
Waxahachie, TX
02.2025 - Current
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Level III Field Service Tech
United Rentals
Bellmead, Texas
12.2023 - 01.2025
- Diagnose and repair equipment, ensuring operational efficiency and minimizing downtime.
- Implement safety protocols, reducing workplace incidents and enhancing team safety.
- Collaborate with team to optimize service processes, improving client satisfaction.
- Conduct routine maintenance checks, preventing costly repairs and extending equipment lifespan.
- Lead field service operations, optimizing equipment maintenance and repair processes. Implement innovative solutions, reducing downtime and enhancing customer satisfaction.
- Analyze complex technical issues, developing strategic solutions for heavy machinery. Utilize diagnostic tools to identify root causes and implement preventive measures.
- Maintain meticulous service records, ensuring compliance with safety regulations. Conduct thorough equipment inspections, preventing potential malfunctions proactively.
- Responded quickly to emergency maintenance requests for timely on-call support.
Level III Service Tech/Mechanic
Republic Trash Company
Corsicana, Texas
12.2017 - 11.2023
- Conducted regular maintenance and repairs on fleet vehicles, ensuring operational efficiency.
- Reduced downtime by implementing effective diagnostic procedures and timely repairs.
- Utilized technical expertise to troubleshoot mechanical issues, enhancing vehicle reliability.
- Collaborated with team to improve service protocols, leading to increased customer satisfaction.
- Streamlined parts inventory management, optimizing resource allocation and reducing costs.
- Led preventive maintenance programs, reducing vehicle downtime by implementing data-driven repair schedules and optimizing parts inventory management.
Millwright
Southern Welding
Waxahachie, Texas
10.2010 - 12.2017
- Installed and maintained machinery, improving operational efficiency and minimizing downtime.
- Collaborated with team to troubleshoot mechanical issues, ensuring timely and effective solutions.
- Enhanced safety protocols, reducing workplace incidents and promoting a secure environment.
- Optimized equipment performance through regular inspections, ensuring consistent production quality.
- Meticulously diagnosed and resolved intricate mechanical issues. Maintained comprehensive maintenance logs, facilitating proactive equipment management and longevity.
Lead Mechanic/Supervisor
Monroe Enterprises
Purdon, Texas
06.2005 - 08.2010
- Led a team of mechanics, enhancing efficiency and quality in vehicle maintenance.
- Implemented cost-saving measures, reducing operational expenses by a notable margin.
- Trained staff, improving skill levels and boosting team performance.
- Resolved complex mechanical issues, ensuring timely delivery and customer satisfaction.
- Led team of mechanics, oversaw repair operations, and implemented efficiency measures, resulting in reduced turnaround times and improved customer satisfaction.
- Optimized inventory management, reduced parts wastage, and improved repair accuracy, leading to substantial cost savings and increased profitability.
Education
Diploma - undefined
Grand Prairie High School
Grand Prairie, Texas05.1992
Skills
- Heavy Machinery Maintenance (Expert), Equipment Maintenance (Expert), Diagnostic Heavy CAT Equipment, DEF Systems, AC Systems, Troubleshooting, Welding (Expert), Hydraulics (Expert), Schematic Reading, Troubleshooting Techniques, Field Service Management, Diesel and gas repair (Expert), Servicing Snorkle (Expert), Servicing Genie (Expert), Servicing JLG (Expert), Servicing JCB (Expert), Communication Skills, Conflict Resolution, Problem Solving, Electrical Repair, Mechanical Repair, Maintenance Planning, Diagnostic Skills, PACCAR diagnostics (Expert), Aerial Boom Lifts (Expert), Team Leadership, Forklift Diagnostics (Expert), Hydraulic Specialist (Expert), Air brakes (Expert), Tractor Trailer Repair (Expert), PM coordinator, Troubleshooting Systems, Technical Diagnostics
Timeline
Level III Field Service Technician
Texas First Rentals
02.2025 - Current
Level III Field Service Tech
United Rentals
12.2023 - 01.2025
Level III Service Tech/Mechanic
Republic Trash Company
12.2017 - 11.2023
Millwright
Southern Welding
10.2010 - 12.2017
Lead Mechanic/Supervisor
Monroe Enterprises
06.2005 - 08.2010
Diploma - undefined
Grand Prairie High School