Summary
Overview
Work History
Education
Skills
References
Timeline
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BRITTANY CORBETT

Des Plaines,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Customer Service Manager (SOM)

Mariano's
Glenview, IL
09.2021 - Current
  • Developed and implemented strategies for providing excellent customer service experience.
  • Oversaw daily operations of the Front-end and Pickup, including scheduling and workflow management.
  • Addressed customer questions and concerns regarding products and services.
  • Performed regular audits to ensure compliance with company standards.
  • Monitored employee performance and provided feedback on a regular basis.
  • Managed payroll processing for staff members.

Sales / Assistant Manager

Staples
Orland Park, IL
09.2015 - 12.2017
  • Trained and developed Print & Marketing Supervisors, who were later promoted to Operations Supervisor and General Manager.
  • Trained and developed Inventory Specialist, which in turn helped put 20k back to our bottom line after PI 2017.
  • Business Development: Successfully grew business by hiring and developing sales associates, implementing effective processes that resulted in a 1.3% increase in Sales YTD, a 2.8% increase in Customer Satisfaction YTD, and a 2.2% increase in operating profit YTD. Deliver excellent customer service by greeting and assisting each customer.
  • Address customer inquiries and resolve complaints.
  • Direct and supervise employees engaged in sales, stocking, and setting. Determine staff promotions and demotions, and terminate employees when necessary.
  • Complete weekly schedules according to payroll policies. Address and correct sales staff communication issues in a tactful and effective manner.
  • Process accurate and efficient inventory controls, Zero Balance, Return to Vendor, Return to Warehouse, Cross Channel Returns. Ensure back of house operations and truck process are consistent with company standards.

Education

High School Diploma -

Steinmetz Academic Center
Chicago, IL
06-2006

Skills

  • People Management
  • Business Development
  • Conflict Resolution
  • Manage Execution
  • Focus on Service
  • Team Player
  • Attentive to detail
  • Outstanding communication skills
  • Drive for results
  • Adaptable
  • Strong Organizational Skills
  • Excellent Time Management
  • Store operations
  • Recruiting and interviewing
  • Process Implementation
  • Loss prevention strategies

References

References available upon request.

Timeline

Customer Service Manager (SOM)

Mariano's
09.2021 - Current

Sales / Assistant Manager

Staples
09.2015 - 12.2017

High School Diploma -

Steinmetz Academic Center

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BRITTANY CORBETT