Brittany Cornell
New Boston,Ohio
Summary
Dynamic professional with a strong background in customer service at Bob Evans, excelling in leadership and communication. Proven ability to enhance team performance and ensure client satisfaction through effective problem-solving and organizational skills. Adept at managing high-volume situations while maintaining a focus on safety and cleanliness. Energetic personality with a passion for working with individuals, groups, and communities to improve the quality of life. Hoping to secure a clinical position in an organization where my abilities will be maximized. Compassionate Chemical Dependency Counselor Assistant with experience in individual and group counseling, client assessment, and treatment planning. Strengths include knowledge of addiction science, strong communication skills, and ability to build rapport with diverse clients. Previous work has contributed to improved patient recovery rates through implementation of personalized care plans and ongoing support.
Overview
7
7
years of professional experience
Work History
Server
BOB EVANS
New Boston, OH
09.2023 - Current
- Customer Service Skills
- Prepping/stocking
- Answering phone
- Operating system smoothly
- Cash register knowledge
- Leadership among team
- Supported bussers with table-cleaning during high-volume shifts
- Followed safety, sanitization and food handling guidelines
- Kept food service and preparation areas clean and neat
- Entered orders into computer system to coordinate with kitchen staff
- Assigned and arranged tables for large groups
- Listened to guest needs and responded promptly for personalized service
- Explained details for new menu items and daily specials
- Communicated professionally with customers, colleagues, and supervisors
- Answered customer inquiries about menu items and provided recommendations
- Delivered food orders promptly, ensuring correct presentation and temperature
- Monitored wait times for seated parties during peak hours to ensure efficient table turnover rates
PHP WOMEN'S PROGRAM
CARDINAL TREATMENT CENTER
02.2022 - 11.2022
- Company Overview: Company Overview: CARDINAL TREATMENT CENTER
- Establishing building, and maintaining rapport
- Developing a constructive and consistent program through utilizing curriculum
- Motivational interviewing resulting in a constructive and therapeutic process group session
- Identifying each individuals needs to assist with treatment team discussion
- Developing a strong Level of Care (ASAM), and Treatment plan for each indivdual
- Company Overview: CARDINAL TREATMENT CENTER
DIRECT SERVICE PROVIDER II
THE COUNSELING CENTER
02.2020 - 11.2021
- Establishing and building rapport with clients
- Observations in identifying clients struggles
- Following and organizing criteria for group therapy sessions
- Developing structure in individual and group settings
- Providing detailed information pertaining to ASAM- Levels of Care
- Understanding the needs for purpose of treatment planning
RESIDENTIAL AID
HOPESOURCE
01.2018 - 02.2020
- Assisted clients in obtaining education on hygiene-related tasks
- Monitored residents and remained alert issues and responded appropriately
- Supervised residents and monitored cleanliness, sanitation, and organization of assigned stations
- Developed rapport with the clients and provided empathy, affirmation and encouragement
- Assisted the clients in maintaining optimal health by overseeing medication administration
Education
DIPLOMA - General Education
MARION HARDING HIGH SCHOOL
Marion, Ohio01.2023
Associate of Science - High School/ 27 college hours completed
Ohio Univerity
Ironton, OhioSkills
- Self-Motivated
- Excellent Communication Skills
- Interpersonal Skills
- Computer Skills
- Organizational Skills
- Task-oriented
- Customer Service
- Leadership
- Active Listening
- Problem-Solving
- Data Entry
- Answering Phones
- Conflict resolution
- Team leadership
- Time management
- Effective communication
- Rapport building
- Customer service
- Attention to detail
- Personalized service
Community Service
Clean up local parks as well as feed the homeless.
References
Available upon request
Languages
English, Advanced
Affiliations
- first chair in high school orchestra
- played in orchestra from 3rd grade until graduation
Timeline
Server
BOB EVANS
09.2023 - Current
PHP WOMEN'S PROGRAM
CARDINAL TREATMENT CENTER
02.2022 - 11.2022
DIRECT SERVICE PROVIDER II
THE COUNSELING CENTER
02.2020 - 11.2021
RESIDENTIAL AID
HOPESOURCE
01.2018 - 02.2020
DIPLOMA - General Education
MARION HARDING HIGH SCHOOL
Associate of Science - High School/ 27 college hours completed
Ohio Univerity
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