Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Costner

Exeter,CA

Summary

Proven expertise in enhancing patient access services at Saint Alphonsus, achieving a significant improvement in patient flow and satisfaction through meticulous data entry and empathetic customer interactions. Skilled in healthcare software and team collaboration, I excel in streamlining operations and exceeding performance standards, demonstrating a commitment to excellence and patient care.

Overview

9
9
years of professional experience

Work History

Patient Access Specialist

Saint Alphonsus
11.2020 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Enhanced patient satisfaction by providing efficient registration and scheduling services.
  • Reduced billing errors by verifying demographic information and updating records as needed.
  • Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
  • Improved overall department performance metrics through consistent adherence to established protocols and procedures.
  • Increased accuracy in patient record-keeping through diligent data entry and regular database maintenance.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.

Rural Mail Carrier

USPS
01.2016 - 11.2020
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
  • Followed safety protocols and regulations while driving, upholding professional service reputation.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Organized mail ahead of delivery runs for correct routing.
  • Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
  • Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
  • Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
  • Reduced late deliveries by maintaining an organized and efficient route schedule.
  • Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
  • Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
  • Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
  • Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
  • Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
  • Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
  • Contributed to team efforts during high-volume delivery periods, ensuring no disruption in mail service.
  • Enhanced reliability of mail service by maintaining exceptional attendance record.
  • Handled accurate cash payments for postage and incurred fees.
  • Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.

Education

No Degree - Criminal Justice

Treasure Valley Community College
Ontario, OR

High School Diploma -

Ontario High School
Ontario, OR
05.2006

Skills

  • Medical Terminology
  • Front Desk Operations
  • Appointment Scheduling
  • HIPAA Compliance
  • Documentation accuracy
  • Healthcare Software Knowledge
  • Performance standards compliance
  • Data entry proficiency
  • Information Collection
  • Patient Registration
  • Solution Implementation
  • Problem-Solving
  • Phone and Email Etiquette
  • Multitasking and Organization
  • EMR Updating
  • Patient check-in
  • Work Quality Evaluation
  • Team Collaboration
  • Regulatory Compliance
  • Flexible Schedule
  • Registration management
  • Relationship Building
  • Insurance verifying
  • Administrative and Office Support

Timeline

Patient Access Specialist

Saint Alphonsus
11.2020 - Current

Rural Mail Carrier

USPS
01.2016 - 11.2020

No Degree - Criminal Justice

Treasure Valley Community College

High School Diploma -

Ontario High School

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Brittany Costner