Microsoft
Hi, I’m
Brittany Covington Pierce
Customer Service
Newport News,VA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship -building and problem-solving abilities.
Overview
12
years of professional experience
Work History
SparkNewport News , Virginia
Delivery Driver
10.2021 - Current
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Adhered to safe lifting techniques to avoid injuries.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Asurion Insurance ServicesMiami Beach, FL
Technical Support Representative
12.2021 - 03.2023
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Submitted service tickets for equipment maintenance requests.
- Translated complex technical issues into digestible language for non-technical users.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
QVCChesapeake, VA
Customer Service Representative
05.2021 - 12.2021
Job overview
- Checked incoming orders and organized new stock.
- Addressed customer issues immediately to guarantee swift resolution.
- Helped customers find merchandise and assisted with sizing and accessories.
- Remained calm and composed in tense situations involving angry or upset customers.
- Conducted research to address shipping errors and packaging mistakes.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Maximus Federal ServicesVermont , IL
Insurance Agent
10.2020 - 04.2021
Job overview
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Conducted annual reviews of existing policies to update information.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Calculated premiums and established payment methods for sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Finalized sales and collected necessary deposits.
Walmart Distribution Center Williamsburg , VA
Order Filler
09.2019 - 10.2020
Job overview
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Safely and securely loaded items to prevent damage during transport.
- Prepared and checked outbound shipments for accuracy.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Transported merchandise pallets to move in warehouse.
- Picked and packed order items.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Alorica Newport News , VA
Package Investigation and Claims Agent
11.2016 - 09.2019
Job overview
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Proposed settlements for uncomplicated issues to resolve claims.
- Checked level and type of coverage and evaluated contracts.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Processed and recorded new policies and claims.
- Verified client information by analyzing existing evidence on file.
- Calculated adjustments, premiums and refunds.
- Modified, updated and processed existing policies.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Documented findings and prepared detailed reports.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
AAFES ExchangeNewport News, VA
Customer Service
03.2011 - 09.2015
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Denbigh Adult Learning Center Newport News, VA
GED from All Subjects
01.2009 - 01.2009
Skills
Map reading and navigation skills
Order picking and processing
Heavy hauling
Delivery recordkeeping
Shipping and packaging
Customer Response
GPS and route planning
Complaint resolution
Sales expertise
Training development aptitude
Recordkeeping strengths
Professional telephone demeanor
Order fulfillment
Administrative support
Multi-line phone talent
Creative problem solving
Inbound and outbound calling
Negotiation
Account management
Cross-functional team collaboration
Additional Information
My passion for learning and being a part of a team is what motivates me everyday. I Love being in a position that feels like family and everyone works together as a unit with the same goal in mind, to get the job done. I Keep a upbeat bubbly personality and I'm a bit of a jokester and love seeing co workers smile. If your not enjoying your day with me around, I will most definitely get you to smile and in a better mood so that your day is just as awesome as mine. I start my day with a smile and a cup of coffee and I try to end my day the same way. Minus the coffee.
Software
Microsoft Excel
Microsoft teams
Microsoft 365
Slack
Zoom
IBM
One Login
Interests
Family
Travel
Animals
History
Karaoke
Arts and crafts
African Culture
Timeline
Technical Support Representative
Asurion Insurance Services
12.2021 - 03.2023
Delivery Driver
Spark
10.2021 - Current
Customer Service Representative
QVC
05.2021 - 12.2021
Insurance Agent
Maximus Federal Services
10.2020 - 04.2021
Order Filler
Walmart Distribution Center
09.2019 - 10.2020
Package Investigation and Claims Agent
Alorica
11.2016 - 09.2019
Customer Service
AAFES Exchange
03.2011 - 09.2015
Denbigh Adult Learning Center
GED from All Subjects
01.2009 - 01.2009