Brittany Cox
DeSoto,TX
Summary
Aiming to leverage abilities to successfully fill the vacancy at the company. Frequently praised as hardworking by peers, Can be relied upon to help company achieve its goals.
Overview
10
10
years of professional experience
Work History
Operations Processor
Wells Fargo
10.2023 - Current
- Process ATM transactions and reconcile negotiable instruments.
- Coordinate accurate balancing and processing of ATM transactions.
- Analyze customer's needs, determine appropriate products and services and uncover additional cross-selling opportunities with existing and prospective clients.
- Interpret and accurately process customer requests and transactions according to TCF guidelines.
Sales Associate
Champs Sports
02.2023 - Current
- Interacts with customers, offering assistance and responding to queries about products and purchases
- Provides recommendations according to customer needs or preferences
- Locates merchandise for customers and places orders, where necessary
- Introduces promotions and new products to customers
- Operates cash register and handles cash payments and credit card processing
Business Relationship Support Associate
Wells Fargo
08.2022 - 10.2023
- Supports dealers by providing helpful information, answering questions, and building a sustainable relationship of trust through open interactive communication.
- Make appropriate account corrections to resolve dealer problems. Provide accurate, valid, and complete information by using the right methods/tools.
- Maintained up-to-date knowledge of policies and technical developments through reading and training.
- Manage large amounts of incoming calls Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Credit Loan Underwriter
Wells Fargo
03.2021 - 08.2022
- Responsible for assisting in the loan application process by determining the risk-level of working with an applicant.
- Coordinated deal financing by gathering resources from financial institutions, public agencies or private companies.
- Researching a client credit, income, and assets, reviewing application based on policy guidelines.
- Review auto loan applications of credit and render appropriate credit decision within policy.
- Make a decision to accept, modify, or reject an application.
Loan Document Specialist 3
Wells Fargo
03.2019 - 03.2021
- Offer integrated financial service solutions designed primarily for the auto dealer community, providing financial and related services to both dealers and consumers nationwide.
- Responsible for processing contract funding for the Consumer auto center in accordance with all state and federal regulations.
- Review approved applications and contracts to ensure stipulations and conditions have been met and are in adherence to company policy.
- Calculated income, assets and liabilities to meet lender requirements.
- Reviewed and verified borrowers income, credit reports and property appraisals to prepare documents for underwriting.
Customer Service Representative 3
Wells Fargo
06.2017 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Sr. Owner Service Rep/Analyst
Orange Lake Resorts
10.2016 - 03.2017
- Establish and evolve formal QA process, ensuring that the team is using industry accepted best practices.
- Act as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally.
- Formulated and enforced service center policies, procedures and quality assurance measures.
- Educate owners how to utilize their vacation ownership and booking their vacation request.
- Identified operational and performance issues and worked with managers to resolve concerns.
Owner Service Rep
Silverlake Resorts/Orange Lake Resorts
06.2014 - 10.2016
- Responsible for communicating with current owners and counseling on vacation options.
- Educate owners on the feature and availability of their account and offer multiple solutions to confirm vacations.
- Handling 80-100 incoming calls from owners daily.
- Helping owners figure out a solution before property goes into foreclosure processing deeds and titles.
Education
Associate of Applied Science - Education
Dallas County Community College
Dallas, TXAssociate of Applied Science - Education
Texas College
Tyler, TXNo Degree - Medical Assisting
Everest College
Arlington,Tx09.2009
High School Diploma -
Desoto High School
Desoto, TX05.2004
Skills
- Customer Service
- Data Entry
- Computer Proficiency
- Problem-Solving
- Process Documentation
- Documentation And Reporting
- Claims Handling
- Customer Complaint Resolution
Timeline
Operations Processor
Wells Fargo
10.2023 - Current
Sales Associate
Champs Sports
02.2023 - Current
Business Relationship Support Associate
Wells Fargo
08.2022 - 10.2023
Credit Loan Underwriter
Wells Fargo
03.2021 - 08.2022
Loan Document Specialist 3
Wells Fargo
03.2019 - 03.2021
Customer Service Representative 3
Wells Fargo
06.2017 - 03.2019
Sr. Owner Service Rep/Analyst
Orange Lake Resorts
10.2016 - 03.2017
Owner Service Rep
Silverlake Resorts/Orange Lake Resorts
06.2014 - 10.2016
Associate of Applied Science - Education
Dallas County Community College
Associate of Applied Science - Education
Texas College
No Degree - Medical Assisting
Everest College
High School Diploma -
Desoto High School
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Samuel SotoSamuel Soto
Warehouse Worker at Omni SourceWarehouse Worker at Omni Source