Brittany Craddock

Responsible for volunteer recruitment, ongoing training of volunteers to stay in compliance with the Medical Reserve Corps guidelines.

Assist with providing volunteers to help with duties at the health department during spikes in COVID-19.

Maintain funding for the MRC program and update receivables for grants.

Worked with other community organizations to have a presence at community events for possible recruitment opportunities and education.

• Classified Sales - Help customers that come in the front door, answer phone calls and direct them to the correct department or try to resolve the issue or concern
• Assist with circulation calls and processing payments
• Responsible for making sure deadlines were met.

• Sales and Solutions - Responsible for answering incoming phone calls from wholesale customers
• Processed orders, credit card payments, handled customer complaints and found solutions to the complaints
• Backed up accounting department in processing deposits and handling payments via mail.

• Handled cash and deposits using the proper accounting procedures and documentation
• Reconciled bank statements twice a month for Stephenville/Glen Rose publications
• Processed credit cards for Stephenville and Brownwood that are on a regular schedule
• Handled all Stephenville and Glen Rose accounts for advertising
• Cross trained in various departments in the office
• Created Excel spread sheets regularly to track bad debt and solutions and solve bad debt
• Daily clerical duties required as well as answering phones for all publications and handling a high volume of front office traffic when needed.

• Collected and kept careful records of rental payments
• Conducted apartment tours for potential tenants and answered any questions
• Monitored and documented all income, including delinquencies
• Handled customer complaints personally to verify they were properly handled
• Managed all day-to-day activities involving tenants, subcontractors and property management
• Conducted inventories of property supplies
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivered
• Monitored common areas for cleanliness and safety
• Compiled and conveyed all operational and financial data to the regional manager
• Completed documents for outside agencies such as landlord references.

• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
• Made copies, sent faxes and handled all incoming and outgoing correspondence for the newsroom
• Handled obituaries, announcements, and assisted in keeping the online product up to date.