Brittany Craig
Greenville,SC
Summary
Extremely motivated professional with extensive experience in customer service, and administrative tasks. Eager to contribute to a company that offers opportunity for growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Uplifting Hands Homecare LLC
06.2022 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Collection Specialist
Resurgent Capital Services, LP
01.2020 - 06.2022
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
Reinstatement Specialist
Global Lending Services
08.2017 - 01.2020
- Handled inbound and outbound calls assisting customers with reinstating their auto loans after repossession
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Used skip tracing and other techniques to locate debtors.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
Education
High school diploma -
Ged Program
Greenville, SC09.2015
Skills
- Customer Service (6 years)
- Customer Care (6 years)
- Call Center (6 years)
- Scheduling
- Meeting planning
- Appointment Scheduling
- Workflow Optimization
- Clerical Support
- Filing
- Banking
- Customer service
- Technical support
- Computer literacy
- Computer skills
- Microsoft Excel
- Administrative experience
- Office experience
- Organizational skills
- Communication skills
- Inside sales
Certification
Driver's License, 02/01/24, 04/01/34
Additional Information
SKILLS & ABILITIES
Self Starter
Multitasking
De-escalaltion
Personal Information
Willing To Relocate: Anywhere
Timeline
Administrative Assistant
Uplifting Hands Homecare LLC
06.2022 - Current
Collection Specialist
Resurgent Capital Services, LP
01.2020 - 06.2022
Reinstatement Specialist
Global Lending Services
08.2017 - 01.2020
High school diploma -
Ged Program
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