Brittany Craig
Lancaster,CA
Summary
Proven leader with a track record of enhancing customer satisfaction and increasing sales at White Sands through expert relationship building and strategic sales techniques. Excelled in high-stress environments, employing critical thinking and Microsoft Office proficiency to streamline operations. Recognized for outstanding professionalism and the ability to mentor and motivate teams towards achieving exceptional results.
Overview
18
18
years of professional experience
Work History
Dispatcher
AMR/Global Medical
Lancaster, Ca
02.2018 - 02.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Waitress Trainer
Buffalo Wild Wings
Lancaster, CA
08.2012 - 05.2016
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
Store Manager
White Sands
Lancaster, CA
06.2004 - 12.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Education
High School Diploma -
Quartz Hill High
Quartz Hill, CA06.2004
Skills
- Data Entry
- Sales
- Upselling
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Route Planning
- Customer Relationship Management
- Service Coordination
- Customer Service
- Critical Thinking
- Decision-Making
- Active Listening
- Multitasking Abilities
Timeline
Dispatcher
AMR/Global Medical
02.2018 - 02.2022
Waitress Trainer
Buffalo Wild Wings
08.2012 - 05.2016
Store Manager
White Sands
06.2004 - 12.2011
High School Diploma -
Quartz Hill High