Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY CRAIG

Essex,MD

Summary

Well versed New Business analyst with 9 years of experience. Demonstrated ability to reliably manage all aspects related to benefits administration, account implementation, underwriting guidelines, and new business procedures. Extremely detail oriented with ability to solve complex issues unsupervised in a timely manner.

Overview

13
13
years of professional experience

Work History

Cosmetologist

Self-employeed
Baltimore, MD
10.2023 - Current
  • Provide consultations to clients on beauty treatments, products and services.
  • Manage appointments through scheduling software program.
  • Develope a loyal client base through excellent customer service.
  • Attended continuing education classes to stay up-to-date with trends in the industry.

QA Enrollment Auditor / New Business Analyst

BenefitMall
Towson, Maryland
07.2017 - 10.2023
  • Responsible for small group new business implementation
  • Responded within the time commitment regarding broker enquiries and performed necessary action as required
  • Built relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits, and reached out to relevant service brokers where necessary
  • Meet/exceed targets and manage multiple priorities
  • Strong interpersonal skills with good verbal and written communication to internal and external clients
  • Worked under own initiative and proactive in recommending and implementing process improvements Accurately and efficiently processing agent's requests for quotations and proposals
  • Responsible for new and renewing small group business. Ensuring accuracy and timely submission to carriers, provided the highest level of customer service, striving for first contact resolution, and responded within given timelines.
  • Communicated effectively with carriers, brokers, and administrators to resolve benefit account issues. Completed new and renewal sales activity tracking to support new and renewal business in appropriate systems. Strong customer focus with the ability to identify and solve problems.
  • Knowledge of and practical experience in regulatory issues such as ERISA, COBRA, HIPAA, DC Health Exchange and Maryland Shop Benefits
  • Ability to organize, prioritize, and manage workflow to meet individual/team
  • Responsible for entering and maintaining accurate and timely data into the respective systems.
  • Broker Licensing, Onboarding and carrier appointments

Benefits Enrollment Advisor

Kelly & Associates Insurance Group
Sparks, Maryland
01.2012 - 06.2017

Education

State of MD Life & Health Insurance License
05-2014

Cosmetology License -

Maryland
01-2014

Skills

SalesForce

Broker Express

Benefit point

EmployerFocus

Adobe

Excel

SAM

Plan Advisor

CareFirst HUB

office 365

IBAS

word

Timeline

Cosmetologist

Self-employeed
10.2023 - Current

QA Enrollment Auditor / New Business Analyst

BenefitMall
07.2017 - 10.2023

Benefits Enrollment Advisor

Kelly & Associates Insurance Group
01.2012 - 06.2017

State of MD Life & Health Insurance License

Cosmetology License -

Maryland
BRITTANY CRAIG