Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Craig

Naples,FL

Summary

Self-motivated and enthusiastic hospitality professional with managerial and event coordination experience as a Program Coordinator aboard The World, and as Crew Activities Manager for Disney Cruise Line. Leadership experience as a Senior Youth Coordinator aboard The World and Senior Foreign Trainer for Disney English. Performance experience as an Entertainment Hostess with Disney Cruise Line.

Overview

11
11
years of professional experience

Work History

Sr. Youth / Relief Program Coordinator

The World
11.2021 - Current

Sr. Youth Coordinator

  • Create and deliver the onboard Youth Program for the Summer and Festive seasons, providing children ages 5 - 17 with engaging activities and ensuring their safety while in care
  • Act as a leader to Youth Coordinator (now Program Assistant) throughout the season, providing feedback and encouragement
  • Research and create exciting Youth Outings around the globe, bringing the destination alive for the children onboard
  • Keep up with the latest trends in entertainment, games, crafts, and activities for children of all ages in order to keep the onboard offerings current and engaging
  • Monitor and maintain the Youth Program budget, spending accordingly

Relief Program Coordinator

  • Act as administrator for all Program Team matters
  • Assist in the planning, creation, and set-up for onboard events and parties, including large-scale events like Halloween
  • Act as MC when needed, introducing shows and lectures as well as hosting events and recording the daily show in the Program Manager's absence
  • Write scripts for comedic sketches and shows produced by the Program Team
  • Know the names and preferences of our Residents, establishing and maintaining friendly rapport and delivering a personalized hospitality experience
  • Schedule and act as point of contact for Lecturers and Musicians
  • Proofread all publications related to Program Department before distribution
  • Assist with Expedition planning and logistics from a Program standpoint
  • Develop and maintain positive working relationships within the Program Team, as well as other shipboard departments, ensuring a collaborative environment
  • Conduct weekly team trainings to ensure all areas of Program are up to standards

Crew Activities Manager

Disney Cruise Line
11.2019 - 11.2021
  • Provide entertainment and enrichment for over 1500 Crew Members working onboard
  • Communicate and foster relationships with all departments shipwide to ensure that all Crew needs are being met
  • Ensure that all Crew functions are approved and can happen seamlessly
  • Monitor and take ownership of all Crew spaces to ensure that they are meeting Disney standards of cleanliness and presentability
  • Create and publish the weekly Crew Navigator to keep Crew Members informed of the daily events available to them
  • Plan and facilitate large annual events such as Crew Awards and the DCL Games
  • Maintain and balance budget

Senior Foreign Trainer

Disney English
04.2019 - 09.2019
  • Facilitate trainings for the Academic team
  • Train new Academic team members upon their arrival in China
  • Observe fellow Foreign Trainers and provide feedback for their continued improvement

Foreign Trainer

Disney English
07.2018 - 03.2019
  • Teach English to local children using the magic of Disney storytelling
  • Hold parent-teacher conferences to provide helpful feedback to parents and field any possible concerns
  • Host events for new and potential learners to foster enthusiasm for the Disney English product
  • Create and provide trainings for fellow Cast Members to foster teamwork and pride in the Company

Youth Activities Entertainment Host Trainer

Disney Cruise Line
11.2015 - 07.2018
  • Act as a mentor and guide new Entertainment Hosts as they begin their careers
  • Observe and evaluate the performances of trainees and provide feedback
  • Serve as a leader to peers and exemplify Disney standards of Show at all times

Youth Activities Entertainment Hostess

Disney Cruise Line
01.2014 - 07.2018
  • Engage children ages 3-17 in one-of-a-kind Disney themed programs
  • Portray characters original to Disney Cruise Line to create a magical experience for children
  • Employ creativity and improvisational skills to keep children engaged throughout all programs
  • Create new stories and programs for holidays and special events

Education

Bachelor of Arts - Creative Writing

University of Illinois at Urbana-Champaign
05.2012

Bachelor of Arts - Cinema Studies

University of Illinois at Urbana-Champaign
05.2012

Skills

  • Public speaking and hosting
  • Event planning
  • Team coordination
  • Creative problem solving
  • Relationship building
  • Creative writing

Timeline

Sr. Youth / Relief Program Coordinator

The World
11.2021 - Current

Crew Activities Manager

Disney Cruise Line
11.2019 - 11.2021

Senior Foreign Trainer

Disney English
04.2019 - 09.2019

Foreign Trainer

Disney English
07.2018 - 03.2019

Youth Activities Entertainment Host Trainer

Disney Cruise Line
11.2015 - 07.2018

Youth Activities Entertainment Hostess

Disney Cruise Line
01.2014 - 07.2018

Bachelor of Arts - Cinema Studies

University of Illinois at Urbana-Champaign

Bachelor of Arts - Creative Writing

University of Illinois at Urbana-Champaign
Brittany Craig