Brittany Cramer
Peoria
Summary
Dynamic and results-driven Store Manager with extensive experience in retail operations, committed to fostering strong leadership and driving company growth. Expertise includes sales and customer focus, supported by a solid foundation in clerical tasks, business acumen, and exceptional problem-solving skills. Proven track record of delivering outstanding customer experiences while effectively collaborating within teams demonstrates a high-energy approach to retail management. Recognized for hiring top-tier sales associates and maintaining smooth, efficient store operations, with an organized approach that maximizes team efficiency and productivity to consistently exceed performance targets.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Tilly’s
03.2024 - Current
- service and sales techniques.
- Recruited, trained and supervised new employees
- Managed inventory tracking and physical inventory counts to minimize loss
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability by over 65%
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Managed team performance and conducted regular training sessions.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Fostered a positive and inclusive work environment, promoting teamwork and collaboration.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interacted with customers regularly to ensure their needs were met.
- Boosted company sales 45% by developing and implementing strategic marketing strategies
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competition
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Created marketing plans that increased revenue by 15% within 6 months.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Store Manager
Soccer Post of Arrowhead
12.2022 - 02.2024
- Achieved 62% increase in conversion rates from 23% to 85% through targeted strategies.
- Supervised daily operations for 10+ employees, ensuring optimal performance and coverage.
- Coordinated employee schedules to enhance team efficiency and service delivery.
- Forecasted sales, inventory needs, and labor requirements for annual budgeting and planning.
- Conducted hiring, training, and performance evaluations to align with company standards.
- Resolved escalated customer complaints, restoring satisfaction and loyalty.
- Monitored budget adherence with effective loss prevention strategies to minimize shrinkage.
- Performed inventory audits and financial reconciliations to ensure accuracy.
Assistant Manager
Aeropostale
07.2022 - 12.2022
- Reduced losses through strategic security measures for shrink control.
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Enhanced business growth by 12% through strategic marketing and promotional initiatives across various platforms.
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Developed and executed strategies to enhance performance in underperforming areas and streamline processes.
Merchandising Manager
Amalgamated Food Brokerage
10.2016 - 03.2020
- Solved merchandising challenges, leveraging strong command of sales and operations reports.
- Drove sales up 85% through effective product placement and memorable visual displays.
- Maintained adequate stock with timely replenishments from storage to sales floor.
- Minimized errors with consistent validation of deliveries and paperwork.
- Upheld store merchandising standards through proper fixture assembly and signage required for new and remodel stores.
- Verified proper shelf locations by checking style numbers, bin locations, and product documentation.
- Planned promotions, including products to feature and optimal advertising
- Maintained quality standards at all levels, carefully examining and purchasing merchandise meeting client needs.
- Negotiated prices, discount terms, and transportation arrangements with suppliers.
- Forecasted expected demands through effective tracking of sales records, industry trends and economic conditions.
- Negotiated favorable contracts with vendors to achieve desired price points and delivery schedules.
- Resolved customer issues by working closely with sales and purchasing teams.
General Store Manager
Beauty Brands Salon & Spa
03.2004 - 09.2016
- Monitored budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management.
- Forecasted sales projections, inventory demand, and labor requirements to develop annual budget and operational plans.
- Coordinated employee schedules for optimum performance and shift coverage.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.
- Balanced till at close of business and made daily bank deposit.
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Supervised inventory audits, financial reconciliations, and reporting.
- Minimized losses with effective security presence for shrink control.
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems.
- Developed a robust team by recruiting top-tier candidates for essential front-line roles.
- Increased business 12% with improved marketing and promotional strategies diversified across multiple channels.
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.
- Spearheaded business expansion across Arizona, including overseeing new construction and building retrofits.
- Fostered teamwork among staff to improve communication and collaboration on the sales floor.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management
- Spearheaded business expansion across Arizona, including overseeing new construction and building retrofits.
Education
Associate's - Interior Design
The Art Institute of Phoenix
Phoenix, AZ09.2025
Skills
- Time management (10 years)
- Profit & loss (10 years)
- Retail management (10 years)
- Conflict resolution (10 years)
- Loss prevention (10 years)
- Attention to detail (10 years)
- Problem solving (10 years)
- Communication skills (9 years)
- Conflict management (10 years)
- Leadership (10 years)
- Recruiting (10 years)
- Coaching (10 years)
- Clerical experience
- Organizational skills (10 years)
- Sales (10 years)
- Cost control (6 years)
- Business acumen (10 years)
- Presentation Skills
- Merchandising (5 years)
- Procurement (1 year)
- Negotiation (10 years)
- Pricing (10 years)
- Cultural awareness (10 years)
- Customer service (10 years)
- Store management (10 years)
- Marketing
- Training and mentoring
- Shift scheduling
- Recruitment and hiring
- Goals and performance
Certification
- First Aid Certification
- Food Handler Certification
Languages
Spanish
Professional Working
Timeline
Store Manager
Tilly’s
03.2024 - Current
Store Manager
Soccer Post of Arrowhead
12.2022 - 02.2024
Assistant Manager
Aeropostale
07.2022 - 12.2022
Merchandising Manager
Amalgamated Food Brokerage
10.2016 - 03.2020
General Store Manager
Beauty Brands Salon & Spa
03.2004 - 09.2016
Associate's - Interior Design
The Art Institute of Phoenix
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