Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Cramer

Independence,MO

Summary

Dynamic and self-motivated professional whom excels in customer service and problem resolution, fostering trust and positive relationships. Skilled in multitasking and critical thinking, ensuring seamless operations and client satisfaction in high-pressure environments. Committed to delivering exceptional care and support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Aquired Care

In Home Care Services
11.2024 - 05.2025
  • Worked effectively in fast-paced environments.
  • Prepared meals and medications
  • Assisted with bathing and soiling incidents all while maintaining a sterilized living and work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Personal Care Assistant

Michael Law
02.2022 - 11.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.

Bank Teller/Customer Service Representative

Synchrony Financial Inc
10.2018 - 11.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.

Heavy Equipment Dispatcher

Transit Pros
03.2017 - 09.2018
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to prepare and coordinate heavy tow opporaters to pick up equipment on time and effectively for a price that meets the budget of both parties.
  • Directed dispatching, routing, and tracking of several fleet vehicles at any given time.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis including descriptive summaries of pick ups and envoices for each transaction.

Education

Business 101

KC Lit
Kansas City, MO
06-2016

GED -

Blue River Community College
Kansas City, MO
07-2014

Skills

  • Friendly, positive attitude
  • Cross functional teamwork collaboration
  • Customer service
  • Problem-solving skills
  • Critical thinking
  • Excellent communication
  • Multitasking Abilities
  • Organizational skills
  • Problem resolution

Certification

Peer Counseling Certification through the Missouri Credentialing Board- August/2023

Timeline

Aquired Care

In Home Care Services
11.2024 - 05.2025

Personal Care Assistant

Michael Law
02.2022 - 11.2022

Bank Teller/Customer Service Representative

Synchrony Financial Inc
10.2018 - 11.2022

Heavy Equipment Dispatcher

Transit Pros
03.2017 - 09.2018

Business 101

KC Lit

GED -

Blue River Community College

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Brittany Cramer