Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Crawford

Lake City,Florida

Summary

Insurance industry professional experiences in marking and sales of multiple lines of insurance and insurance claims. I am energetic and enthusiastic with demonstrative success In fast-paced and deadline drive environments. Collects and analyzes data, provide cost-effective solutions and meet the needs of clients by recommending suitable insurance products to provide financial security. Goal-oriented TTEC effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering 1-year background generating new business by selling various insurance plans. Proven expertise in insurance products,services and customer needs. Familiar with analyzing documentation, leasing between parties and handling both routine and simplex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Experienced Customer Service Representative with TTEC years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.

Overview

7
7
years of professional experience

Work History

Call Center Customer Service Specialist

TTEC
07.2020 - Current
  • Interviewed prospective clients to gather information on financial needs and discuss existing coverage
  • Upsold products to policy holders and potential new clients
  • Pursued continued professional development through insurance workshops, course and webinars
  • Offered policy guidance and management to promote asset protection
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.

Certified Nursing Assistant

Tenbroeck Commons
06.2016 - 07.2020
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
  • Facilitated activites of daily living, personal hygiene management, feeding and ambulation
  • Conducted routine checks on patients vitals, blood pressure, blood sugar and heart rate
  • Exhibited compassionate care and communication regarding issues surrounding death and dying
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Associate of Science - Medical Assisting

Ultimate Medical Academy
Lake butler, Florida
09.2022

Skills

  • Computer skills, Communication skills, Microsoft office, Sales, Cashiering, Customer service, Leadership, Organizational
  • Skills, Computer literacy, Time management
  • Account Management
  • Performance Feedback
  • Providing Feedback
  • Cloud Applications
  • First-Tier Technical Support
  • Keyboarding
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Monetary Transactions
  • Documentation
  • Transactions Reconciliation
  • Scripted Calls

Timeline

Call Center Customer Service Specialist

TTEC
07.2020 - Current

Certified Nursing Assistant

Tenbroeck Commons
06.2016 - 07.2020

Associate of Science - Medical Assisting

Ultimate Medical Academy
Brittany Crawford