Brittany Crawford
Savannah,GA
Summary
Compassionate Massage Therapist with an extreme fascination of the legal system, a sincere and authentic approach to reach future goals. Contributes to supportive team environment to advance skills and education. Attentive Certified Massage Therapist with 16 years of experience implementing myriad approaches to physical and mental restoration. Matches optimal therapeutic techniques to reported symptoms. Skilled professional ameliorating pain and renewing body and mind. Licensed Massage Therapist certified in multiple techniques. Continuously trains in massage methods to give clients best possible experiences and results. Empowers and supports clients dealing with stress and physical ailments. Enthusiastic pupil eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of expectations and training in a legal setting. Motivated to learn, grow and excel in understanding a legal atmosphere. Compassionate Massage Therapist with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
18
18
years of professional experience
Work History
Licensed Massage Therapist
Magnolia Day Spa
04.2024 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
Licensed Massage Therapist
Lemongrass Day Spa
11.2023 - 04.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Licensed Massage Therapist
Massage Envy
01.2021 - 10.2023
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Automobile Claims Adjuster
Auto Damage Appraisers
04.2021 - 08.2021
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Determined salvage value on total-loss vehicle.
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing.
- Identified suspicious claims, escalating issues to owner for further investigation and analysis.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Investigated vehicle damage inflicted resulting from emergency situations and natural disasters.
- Processed 20 plus invoices each week and mailed documentation to clients.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Self Employed, Licensed Massage Therapist
Sunset Massage Therapy
10.2017 - 06.2020
- Communicated positively with disabled clients and family members.
- Educated clients to create strategic plan of action for treating their symptoms. Teaching exercises, recommending other health professionals to assist with problems or issues beyond my scope of practice.
- Organized and cleaned thoroughly after every treatment or service provided by picking up behind myself as well as others and straightening up treatment room.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Evaluated report data to proactively adjust and enhance operations.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Licensed Massage Therapist
Eastside Chiropractic
02.2017 - 07.2018
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Licensed Massage Therapist
Urban Sanctuary
11.2015 - 07.2018
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Created marketing advertisements to increase awareness of services and boost sales.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
- Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs.
- Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.
Licensed Massage Therapist
University Of Georgia Gymdogs
08.2013 - 04.2017
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
Licensed Massage Therapist
Massage Envy
02.2012 - 12.2013
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Licensed Massage Therapist
The Cloister At Sea Island
07.2011 - 01.2012
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Massage Therapist
Salon 310
04.2009 - 07.2011
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Massage Therapist
The Comfort Zone
05.2007 - 08.2008
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Massage Therapist
Jordans Hair Salon And Day Spa
06.2006 - 06.2007
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Education
Diploma Program - Massage Therapy
Atlanta School of Massage
Atlanta, GA05.2006
Associate of Paralegal Studies - Paralegal Studies
Athens Technical College
Athens, GA12.2023
Skills
- Client Records Maintenance
- Maintaining Clean Work Areas
- Detailed Instruction
- Interdisciplinary Care
- Therapist Referrals
- Information Gathering
- Reading Comprehension
- Administrative Procedures
- Effective Communication
- Customer Satisfaction
- Reflective Listening
- Customer Inquiries
- Complex Problem-Solving
- Standards Compliance
- Filing Systems
- Social Perceptiveness
- Company Guidelines
- Front Desk Management
- Creative Solutions
- Interpersonal Communication Skills
- Corporate Policies and Procedures
- Customer Invoicing
- Critical Thinking
- Deep Tissue Massage
- Myofascial Release
- Stress Relief Massage
- Neuromuscular Therapy
- Trigger Point Massage
- Reflexology Techniques
Affiliations
- ABMP / AMTA
Certification
- LMT - Licensed Massage Therapist
License number: LMT007617
Timeline
Licensed Massage Therapist
Magnolia Day Spa
04.2024 - Current
Licensed Massage Therapist
Lemongrass Day Spa
11.2023 - 04.2024
Automobile Claims Adjuster
Auto Damage Appraisers
04.2021 - 08.2021
Licensed Massage Therapist
Massage Envy
01.2021 - 10.2023
Self Employed, Licensed Massage Therapist
Sunset Massage Therapy
10.2017 - 06.2020
Licensed Massage Therapist
Eastside Chiropractic
02.2017 - 07.2018
Licensed Massage Therapist
Urban Sanctuary
11.2015 - 07.2018
Licensed Massage Therapist
University Of Georgia Gymdogs
08.2013 - 04.2017
Licensed Massage Therapist
Massage Envy
02.2012 - 12.2013
Licensed Massage Therapist
The Cloister At Sea Island
07.2011 - 01.2012
Massage Therapist
Salon 310
04.2009 - 07.2011
Massage Therapist
The Comfort Zone
05.2007 - 08.2008
Massage Therapist
Jordans Hair Salon And Day Spa
06.2006 - 06.2007
Diploma Program - Massage Therapy
Atlanta School of Massage
Associate of Paralegal Studies - Paralegal Studies
Athens Technical College
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