Brittany Cunningham
Rochester,NY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help my team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Referral Coordinator and Prior Auth Specialist
University of Rochester, Strong Memorial Hospital
08.2023 - Current
- Demonstrated attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Access Center Representative
University of Rochester, Strong Memorial Hospital
01.2023 - 08.2023
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Maximized accuracy of customer information by updating and maintaining detailed records in the database.
- Contributed to company growth by consistently meeting or exceeding performance targets.
- Effectively managed multiple priorities simultaneously within a fast-paced environment, ensuring optimal time management skills remained at the forefront.
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
08.2020 - 01.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform data entry tasks.
- Facilitated communication between patients and various departments and staff.
Bartender/busser
Monroe Golf Club
06.2020 - 08.2023
- Create an enjoyable social and dining experience by providing great and consistent customer service
- Acquired knowledge with a POS computer system
- Maintained adequate supplies and cleanliness throughout my surroundings
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Cashier
Wegmans
01.2020 - 09.2021
- Ensure customer needs are being met by being friendly, present, and communicable
- Maintain knowledge on cross contamination, sanitation, and food safety
- providing excellent customer service, and working at a fast and controlled pace
Floor Attendant
Finger Lakes Gaming and Racetrack
01.2019 - 04.2020
- Tasked with various roles that provided customer service and fixed errors within machinery
- Maintained and developed positive, friendly relationships with gaming customers and colleagues
- Devoted time being visible and available on casino floor to meet and greet guests during visits and special events.
- Talked to coworkers using electronic devices such as radios.
- Kept watchful eye on game room participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
Internship Student
Maplewood Nursing Home
01.2018 - 01.2019
- Observed and assisted nurses with their daily tasks
- Provided exceptional hospitality to residents
- Gained knowledge and experience on personalized care
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Cashier
Dunkin Donuts
01.2016 - 05.2020
- Maintained food and beverage sanitation and safety standards
- Provided communication and leadership skills in a fast paced environment
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
No Degree - Healthcare Studies
Finger Lakes Community College
Canandaigua, NYHigh School Diploma -
Wayne Central High School
06.2018
Skills
- Leadership
- Customer Service
- Scheduling
- Problem Solving
- Organization
- Hospitality
- Reliable
- Team Player
Timeline
Referral Coordinator and Prior Auth Specialist
University of Rochester, Strong Memorial Hospital
08.2023 - Current
Access Center Representative
University of Rochester, Strong Memorial Hospital
01.2023 - 08.2023
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
08.2020 - 01.2023
Bartender/busser
Monroe Golf Club
06.2020 - 08.2023
Cashier
Wegmans
01.2020 - 09.2021
Floor Attendant
Finger Lakes Gaming and Racetrack
01.2019 - 04.2020
Internship Student
Maplewood Nursing Home
01.2018 - 01.2019
Cashier
Dunkin Donuts
01.2016 - 05.2020
High School Diploma -
Wayne Central High School
No Degree - Healthcare Studies
Finger Lakes Community College
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