Brittany Cunningham
Rochester,NY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help my team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
Work History
Referral Coordinator and Prior Auth Specialist
University of Rochester, Strong Memorial Hospital
Rochester NY
08.2023 - Current
- Demonstrated attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Access Center Representative
University of Rochester, Strong Memorial Hospital
Rochester Ny
01.2023 - 08.2023
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Maximized accuracy of customer information by updating and maintaining detailed records in the database.
- Contributed to company growth by consistently meeting or exceeding performance targets.
- Effectively managed multiple priorities simultaneously within a fast-paced environment, ensuring optimal time management skills remained at the forefront.
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
Rochester, NY
08.2020 - 01.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform data entry tasks.
- Facilitated communication between patients and various departments and staff.
Bartender/busser
Monroe Golf Club
Pittsford, NY
06.2020 - 08.2023
- Create an enjoyable social and dining experience by providing great and consistent customer service
- Acquired knowledge with a POS computer system
- Maintained adequate supplies and cleanliness throughout my surroundings
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Cashier
Wegmans
Pittsford Ny
01.2020 - 09.2021
- Ensure customer needs are being met by being friendly, present, and communicable
- Maintain knowledge on cross contamination, sanitation, and food safety
- providing excellent customer service, and working at a fast and controlled pace
Floor Attendant
Finger Lakes Gaming and Racetrack
Farmington, NY
01.2019 - 04.2020
- Tasked with various roles that provided customer service and fixed errors within machinery
- Maintained and developed positive, friendly relationships with gaming customers and colleagues
- Devoted time being visible and available on casino floor to meet and greet guests during visits and special events.
- Talked to coworkers using electronic devices such as radios.
- Kept watchful eye on game room participants, monitoring compliance with safety protocols and stepping in to correct unsafe behaviors and protect fellow guests.
Internship Student
Maplewood Nursing Home
Webster, NY
01.2018 - 01.2019
- Observed and assisted nurses with their daily tasks
- Provided exceptional hospitality to residents
- Gained knowledge and experience on personalized care
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
Cashier
Dunkin Donuts
Ontario, NY
01.2016 - 05.2020
- Maintained food and beverage sanitation and safety standards
- Provided communication and leadership skills in a fast paced environment
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
No Degree - Healthcare Studies
Finger Lakes Community College
Canandaigua, NYHigh School Diploma -
Wayne Central High School
06.2018
Skills
- Leadership
- Customer Service
- Scheduling
- Problem Solving
- Organization
- Hospitality
- Reliable
- Team Player
Timeline
Referral Coordinator and Prior Auth Specialist
University of Rochester, Strong Memorial Hospital
08.2023 - Current
Access Center Representative
University of Rochester, Strong Memorial Hospital
01.2023 - 08.2023
Outpatient Access Specialist
University of Rochester, Strong Memorial Hospital
08.2020 - 01.2023
Bartender/busser
Monroe Golf Club
06.2020 - 08.2023
Cashier
Wegmans
01.2020 - 09.2021
Floor Attendant
Finger Lakes Gaming and Racetrack
01.2019 - 04.2020
Internship Student
Maplewood Nursing Home
01.2018 - 01.2019
Cashier
Dunkin Donuts
01.2016 - 05.2020
High School Diploma -
Wayne Central High School
No Degree - Healthcare Studies
Finger Lakes Community College