Brittany Curry
Winston Salem,NC
Summary
Enthusiastic Administrative Assistant motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
9
9
years of professional experience
Work History
Service Advocate I
Florida Blue Call Center (Remote)
08.2020 - 09.2021
- Professionally and courteously handle inbound customer service and outbound calls in compliance with client policies and directives
- Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Administrative Assistant/Qualified Professional
Friendly People That Care Group Homes
11.2014 - Current
- Supports Program Management
- Performs data entry and other normal office functions such as setting up and maintaining files, interviewing callers and making proper referrals, arranging meetings and conferences, and receiving, referring or answering mail.
- Performs a combination of administrative tasks in various functional areas located throughout the company.
- Represents organizational unit on administrative matters.
- May prepare budgeting, project scheduling, and statistical reports as required.
- Reviews drafts and finished documents and answers questions relating to office operations and established policies and procedures.
- Gathers, compiles and reports on information relevant to supervisor’s assignment.
- May provide executive assistant services as a direct assistant to supervisors.
- This includes working independently on special assignments, managing the supervisor’s schedule, processing and handling of confidential documents and other administrative duties.
Director
Friendly People That Care Childcare Center
07.2019 - 06.2022
- Creating a safe, happy and stimulating environment for children
- Manage and coordinate curricula that complies with state and federal requirements
- Ensuring that center facilities are safe for children and comply with laws and regulations
- Support teaching staff and promote their professional development
- Preforming minor accounting duties, overseeing the budget and accounts
- Organizing all parental communication and involvement
Education
Master of Science - Social Work
University of North Carolina At Pembroke
Pembroke, NC05.2018
Master of Science - Psychology
University of North Carolina At Pembroke
Pembroke, NC05.2016
Skills
- Active Listening
- Product Knowledge
- Problem-Solving
- Time Management
- Data Entry and Documentation
- Conflict Resolution
- Problem Escalation
- Remote Work Tools/ Technical Support Tools
- Typing Speed and Accuracy
- Customer Service Communication
- Customer Feedback Management
Timeline
Service Advocate I
Florida Blue Call Center (Remote)
08.2020 - 09.2021
Director
Friendly People That Care Childcare Center
07.2019 - 06.2022
Administrative Assistant/Qualified Professional
Friendly People That Care Group Homes
11.2014 - Current
Master of Science - Social Work
University of North Carolina At Pembroke
Master of Science - Psychology
University of North Carolina At Pembroke
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