Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Brittany Curt

Boise,ID

Summary

Experienced with developing and implementing individualized care plans for clients. Utilizes effective communication and empathy to build strong relationships with clients and their families. Knowledge of behavior management techniques and therapeutic interventions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Resident Manager

Life Inc
06.2024 - Current
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
  • Developed individualized habilitation plans for clients, resulting in improved overall wellbeing.
  • Assisted in the development of behavior management strategies that contributed to an enhanced quality of life for residents.
  • Managed medication administration according to prescribed protocols, ensuring accurate dosages and timely distribution.
  • Actively participated in case conferences, sharing valuable insights into the needs of individual clients.
  • Advocated on behalf of clients within the community to promote understanding and inclusion.

Banker

Idaho Central Credit Union
10.2023 - Current
  • Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Managed risk exposure by conducting thorough credit assessments for loan applicants.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.

Licensed Insurance Agent

Allstate Insurance
10.2022 - 09.2023
  • Selling insurance policies (home, auto, umbrella, etc) making changes to current customers policies, explaining the billing process, answering tough questions, retaining customer loyalty.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
  • Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.

Esthetician

Sugar and Blo
05.2021 - 09.2023
  • I provide excellent care and service needs to over 50 clients
  • Day to day tasks include; managing, organizing schedules, setting up appointments and exceeding the expectations of my clients
  • I also take on a leadership role to ensure our environment is fun, positive but also effective and efficient.

Health Home Aide

247 Idaho Homecare
08.2018 - 10.2021
  • Taking care of the elderly in their homes
  • Personal Assistant shopping, food preparation, toileting, scheduling appointments, organizing medications, providing transportation, companionship, and more
  • Supported client independence through compassionate assistance with mobility and transportation.
  • Ensured a safe and clean environment for clients by performing light housekeeping tasks and proper sanitation practices.
  • Maintained accurate records of client medications, vital signs, and medical appointments for better healthcare management.

Multi skilled Agent

Idaho Central Credit Union
10.2020 - 05.2021
  • Working as an agent for ICCU, I am the face of the company
  • When member's call in I help them with a multitude of different things; balance inquiries, paying off their consumer loans, money transfers, fixing their online banking, sending out documents to be signed, assigning them loan officers, calling to different departments, not to mention navigating sometimes 5 screens at once
  • You never know what you're going to get when you answer the phone so you always have to be alert and ready to assist
  • I also have responsibilities within my team; I create group competitions to boost performance and I am a go to when my team has questions about a member's account
  • I am a top performer at my job..
  • So what does that mean
  • It means I am one of the agents with the best member service skills
  • I get a lot of shout outs from my members for helping them and also from those who originally were upset and I calmed them down
  • Member's are also able to send in surveys of their experiences, they are called Net Promoter Scores
  • I get many 10/10's on those as well
  • This company has grown me in many significant ways and I'm only getting started.

Front Desk Receptionist

D1 Sports Training
01.2020 - 06.2020
  • My job at D1 was to assist members with anything they needed while being in facility
  • I greeted athletes and parents upon entering the facility, I answered the phones, signed athletes up for classes, cash handling and solved billing/account problems.

Program Assistant

Progressive Behavior Systems
06.2018 - 08.2018
  • I am a direct care provider
  • I assist the mentally disabled with their daily living skills as well as cooking, taking them to appointments, meetings, etc.

Customer Service Representative

Saia LTL Freight
03.2018 - 06.2018
  • I schedule pick ups for companies across the United States and take ADE calls, when drivers need to report a damage or shortage to freight
  • Communication skills with customers.

Developmental Therapist

Community Connections, Inc.
06.2017 - 02.2018
  • Taking people with disabilities out in the community and help strengthen their mental capabilities.

Communications Assistant

CaptionCall
01.2016 - 05.2017
  • I work at a call center
  • I dictate for my customers who are either deaf or hard of hearing, over the phone so they can communicate with loved ones, friends, businesses, etc.

Customer service

Panera Bread
08.2014 - 10.2015
  • Answered phones, Cashier, Retail, Opening/closing bakery, Adhered to company policies and procedures

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
04-2026

Esthetics License in Esthetics -

Oliver Finley Academy of Cosmetology
02.2020

High school or equivalent -

Capital High School
01.2014

Skills

  • Mental Health
  • Microsoft Office (5 years)
  • Customer service (12 years)
  • Data entry (6 years)
  • Personal Assistant Experience
  • Communication skills
  • Attention to detail
  • Work Intensity
  • Urgency
  • Efficiency

Certification

  • CPR
  • Driver's license

Additional Information

Hard working woman that loves getting the job done effectively and efficiently! I work great in a team setting or independently. I get along with just about everyone and I love making my clients feel taken care of

Personal Information

Title: Customer service

Timeline

Resident Manager

Life Inc
06.2024 - Current

Banker

Idaho Central Credit Union
10.2023 - Current

Licensed Insurance Agent

Allstate Insurance
10.2022 - 09.2023

Esthetician

Sugar and Blo
05.2021 - 09.2023

Multi skilled Agent

Idaho Central Credit Union
10.2020 - 05.2021

Front Desk Receptionist

D1 Sports Training
01.2020 - 06.2020

Health Home Aide

247 Idaho Homecare
08.2018 - 10.2021

Program Assistant

Progressive Behavior Systems
06.2018 - 08.2018

Customer Service Representative

Saia LTL Freight
03.2018 - 06.2018

Developmental Therapist

Community Connections, Inc.
06.2017 - 02.2018

Communications Assistant

CaptionCall
01.2016 - 05.2017

Customer service

Panera Bread
08.2014 - 10.2015

High school or equivalent -

Capital High School

Bachelor of Arts - Psychology

Southern New Hampshire University

Esthetics License in Esthetics -

Oliver Finley Academy of Cosmetology

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