Brittany Dalton
Lagrange,OR
Summary
Proven leader with a track record of elevating customer satisfaction at Side A Brewing through strategic management and effective problem-solving. Skilled in software implementation and adept at fostering teamwork, I excel in fast-paced environments, leveraging excellent communication and organizational skills to drive success and innovation.
Overview
7
7
years of professional experience
Work History
Self Employed
Self
11.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently
- Proven ability to learn quickly and adapt to new situations.
FOH Manager
Side A Brewing
04.2018 - 11.2023
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Proactively navigated a shut down due to pandemic, navigated that efficiently with minimal loss to staff and profits.
- Consistently looked for ways to create a cooperative and productive environment including some major changes to tip share
- Installation and maintenance of new software such as our POS and tech used daily.
- Communication skills are what got me there and kept me there. I believe them to be the most important ability I can offer to any company.
FOH Manager
Macs Bar and Grill
05.2017 - 04.2018
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Performed cash handling activities and secured nightly bank deposits.
Education
No Degree - Pre Nursing
Eastern Oregon University
LaGrande06-2027
No Degree - Full Cosmetology License
Cosmetology School
La Grande06-2008
High School Diploma -
LHS
LaGrande06-2006
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Excellent Communication
- Active Listening
- Organization and Time Management
- Decision-Making
- Verbal Communication
Timeline
Self Employed
Self
11.2023 - Current
FOH Manager
Side A Brewing
04.2018 - 11.2023
FOH Manager
Macs Bar and Grill
05.2017 - 04.2018
No Degree - Pre Nursing
Eastern Oregon University
No Degree - Full Cosmetology License
Cosmetology School
High School Diploma -
LHS
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