Brittany Dampier
Louisville,KY
Summary
Smart decision-maker promoting 15 years of expertise in the Affordable Housing industry. Educated and talented to work in demanding environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Compliance Specialist
Franklin Asset Management Co. Inc.
10.2021 - 03.2023
- Supported team by pitching in to complete special projects.
- Performed quality reviews to uncover workflow and communication issues.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Performed internal audits of tenant files
- Reviewed and processed move ins, move outs, transfers, annual and interim recertification's.
- Processed monthly transmissions into MINC, reviewed reports and identified errors for corrections and re-submission.
- Provided compliance training to Property Site Staff.
- Made necessary updates to policies and procedures to meet the requirements of regulatory programs; HUD, Rural Development, Tax Credit and other tenant subsidy or project based programs.
- Collected utility usage history from all HUD properties to determine the utility reimbursement.
- Assisting front desk by answering phone calls and walk-ins.
Regional Property Manager
Franklin Asset Management Co. Inc.
02.2016 - 10.2021
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Reviewed financial forecasts, budget and operational goals.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Negotiated vendor contracts and presented to owners for approval.
- Responded to escalated resident concerns and issues and monitored resolution.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Identified and addressed potential safety issues and liability concerns.
- Inspected community common areas, apartment units and model appearance to address problems.
- Maximized rental income while minimizing expenses through effective planning and control.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
Property Manager
Franklin Asset Management Co. Inc.
12.2014 - 02.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Office Assistant
Franklin Asset Management Co. Inc.
08.2006 - 08.2010
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
Bowling Green, KY05.2014
Skills
- Effective Working Relationships
- Administrative Leadership
- Local and State Laws
- Regulatory Compliance
- Serve Customers
- Tenant Relations
- Employee Motivation and Guidance
- Capital Projects Management
- Property Management
- Rent Collection
- Exceptional Oral and Written Communication Skills
- Tenant and Owner Liaising
- Maintenance Knowledge
Certification
Certified Professional of Occupancy, NAHMA - March 2014
Nominee for Manager of the Year - April 2015
Timeline
Compliance Specialist
Franklin Asset Management Co. Inc.
10.2021 - 03.2023
Regional Property Manager
Franklin Asset Management Co. Inc.
02.2016 - 10.2021
Property Manager
Franklin Asset Management Co. Inc.
12.2014 - 02.2016
Office Assistant
Franklin Asset Management Co. Inc.
08.2006 - 08.2010
Bachelor of Arts - Interdisciplinary Studies
Western Kentucky University
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