Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Daniel

Los Angeles,CA

Summary

Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.



Overview

11
11
years of professional experience

Work History

Cashier/Hostess.

Elite Bottle Service - David (Owner)
03.2015 - 03.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Key Manager

Ububa Karaoke - Jason (Owner)
08.2017 - 01.2018
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Built and maintained strong client relationships to drive business growth.

Guest Entertainer

Origin Talent - Annie Schwartz (Commercial Agent)
09.2011 - 05.2016

Actor / Model.

Announcer / Host.

Youtube Personality.

Server / Pageants

Hooters Of America LLC - PJ Cagina (MGR)
10.2011 - 08.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Bartender /Spokesperson Representative

Hooters, Inc. - Wayne Young (MGR)
08.2008 - 07.2011
  • Conducted polished interviews with media professionals to answer questions and encourage positive public perception.
  • Produced videos and other creative content for sharing across platforms.
  • Advocated for organizational mission through professional communication strategies and planned public appearances.
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Used various social media platforms for media and blogger outreach.
  • Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
  • Helped develop and implement consistent brand messaging to promote public trust.
  • Gave numerous public speeches at industry trade shows, conferences and other events.
  • Shared message of company with general public through traditional media and social media platforms.

Education

Associate of Arts - General Studies

Central Texas College
Killeen, TX
05.2020

High School Diploma -

Killeen High School
Killeen, TX
06.2011

Skills

  • Process Monitoring
  • Legal Standards
  • Organization Skills
  • Customer Transactions
  • Hospitality and Accommodation
  • Cooperative Attitude
  • Customer Relations
  • Security Monitoring
  • Customer Assistance
  • Cash Counting Machine Operations
  • Complex Problem-Solving
  • Conflict Resolution
  • Time Management Skills

Timeline

Key Manager

Ububa Karaoke - Jason (Owner)
08.2017 - 01.2018

Cashier/Hostess.

Elite Bottle Service - David (Owner)
03.2015 - 03.2019

Server / Pageants

Hooters Of America LLC - PJ Cagina (MGR)
10.2011 - 08.2014

Guest Entertainer

Origin Talent - Annie Schwartz (Commercial Agent)
09.2011 - 05.2016

Bartender /Spokesperson Representative

Hooters, Inc. - Wayne Young (MGR)
08.2008 - 07.2011

Associate of Arts - General Studies

Central Texas College

High School Diploma -

Killeen High School
Brittany Daniel