Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
11
years of professional experience
Work History
Cashier/Hostess.
Elite Bottle Service - David (Owner)
03.2015 - 03.2019
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.Worked flexible schedule and extra shifts to meet business needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Addressed customer needs and made product recommendations to increase sales.
Worked closely with shift manager to solve problems and handle customer concerns.
Key Manager
Ububa Karaoke - Jason (Owner)
08.2017 - 01.2018
Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Counted registers and cleaned and secured shop at end of shift.
Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Built and maintained strong client relationships to drive business growth.
Guest Entertainer
Origin Talent - Annie Schwartz (Commercial Agent)
09.2011 - 05.2016
Actor / Model.
Announcer / Host.
Youtube Personality.
Server / Pageants
Hooters Of America LLC - PJ Cagina (MGR)
10.2011 - 08.2014
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Checked guests' identification before serving alcoholic beverages.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bartender /Spokesperson Representative
Hooters, Inc. - Wayne Young (MGR)
08.2008 - 07.2011
Conducted polished interviews with media professionals to answer questions and encourage positive public perception.
Produced videos and other creative content for sharing across platforms.
Advocated for organizational mission through professional communication strategies and planned public appearances.
Built and maintained positive relationships with public by utilizing strategic plans.
Used various social media platforms for media and blogger outreach.
Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
Helped develop and implement consistent brand messaging to promote public trust.
Gave numerous public speeches at industry trade shows, conferences and other events.
Shared message of company with general public through traditional media and social media platforms.
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group