BRITTANY Dantzler
Cypress,TX
Summary
Hello, I am excited to submit my application for your current opening. As a highly motivated Customer Success Manager, I have a proven track record of building strong client relationships, driving retention, and maximizing revenue. In my current role at Yelp, I have consistently ranked in the top 10% of agents, managing a book of 100+ accounts and securing over $50,000 in monthly revenue with a 60% retention rate.
With a background in problem-solving and data-driven decision-making, I thrive in fast-paced environments where I can proactively identify client needs, provide strategic solutions, and ensure long-term success. I take pride in my ability to blend analytical thinking with a client-first approach, earning monthly performance bonuses for the past year as a result of my dedication to customer satisfaction.
I am eager to bring my experience and passion for customer success to a company that values growth and innovation. I look forward to the opportunity to contribute to your team. Thank you for your time and consideration.
Best,
Brittany Dantzler
Overview
12
12
years of professional experience
Work History
Customer Success Manager
Yelp - San Francisco
04.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a book of business with 100+ accounts, ensuring strong client relationships and revenue retention.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Maintained a 60% retention rate, securing over $60,000 in monthly revenue for Yelp.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Ranked in the top 10% of agents company-wide for performance.
B2B Account Manager
Groupon
09.2021 - 10.2022
- Managed business portfolios of 200+ high valued business accounts
- Assisted businesses with increasing revenue by dissecting trends and user data to offer strategic marketing solutions
- Pulled monthly reports to keep businesses informed with monthly metrics
- Main point of contact for resolutions
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
- Compiled and analyzed data to determine approaches to improve sales and performance
Instructor
Houston Community College
10.2021 - 10.2021
- Facilitated a 4 four-week WordPress Design course to students majoring in Computer Science at Houston Community College
- The course focused on design principles to ensure a smooth user experience, logo design, and ecommerce integration.
- Optimized learning plans based on student performance and feedback.
- Tested and evaluated students on materials presented in workshops and classes.
- Facilitated learning with hands on creation and assignments.
- Enhanced student comprehension and shortened learning process through new teaching methods
QA Analyst
Superior Business Groups
12.2018 - 03.2020
- Successfully tracked and reported errors and bugs prior to product launch identifying any issues end users may encounter
- Wrote automated functional tests
- Worked closely with team members to ensure a smooth testing process and effectively identify all possible errors and solutions
- Collaborated with other members of QA team via Jira to identify errors and alert the technical operations team
- Coordinated with the Business Analysts, and Developers, Management team and stakeholders on requirement issues
- Exhibited analytical, detail-oriented and in-depth approach to all projects in a fast-paced environment
- Performed mobile and web testing using Selenium.
Tech Support
Superior Business Groups
11.2016 - 12.2018
- Provided IT technical support services company wide to ensure efficient business processes
- Assisted with system set up and installations in new hire trainings
- Maintained updates and provided support on company-supplied computers
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Researched product and issue resolution tactics to address customer concerns.
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Analyzed issues to identify troubleshooting methods needed for quick remediation
- Monitored systems in operation and quickly troubleshot errors
Member Service Specialist
Teladoc
08.2015 - 09.2016
- Responsible For scheduling members with doctors appointments
- Updated health records
- Data Entry
- Maintained scheduling to be sure appointment times never overlapped
- Handled escalations to pharmacies and physicians
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes
Retention Specialist and Sales
TruGreen
02.2013 - 02.2015
- Worked to rebuild and resell brand to unsatisfied customers in order to retain business
- Assisted customers with account issues and concerns
- Sold services, while building value to insure repeat service orders
- Set realistic expectations and goals
- Upsold premium product and service packages
- Remained in top 5% for sales and productivity.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
Some College (No Degree) - Mass Communications, Public Relations
California State University - San Bernardino
San Bernardino, CA05.2024
Skills
- Customer relations
- Account management
- Revenue growth
- Negotiation
- Visual Scripting
- WordPress
- JavaScript
- Salesforce
- Lan and VPN connectivity
- Cisco WebEx, Zoom
- Microsoft Office Suite
Accomplishments
- Top 10% Performer: Recognized for exceeding key retention and revenue metrics.
- High Revenue Impact: Directly contributed to retaining over $600,000 in annual revenue through strategic account management.
- Consistent Excellence: Earned Yelp’s performance bonus every month for the past year due to exceptional customer success strategies.
Education
true
Timeline
Customer Success Manager
Yelp - San Francisco
04.2023 - Current
Instructor
Houston Community College
10.2021 - 10.2021
B2B Account Manager
Groupon
09.2021 - 10.2022
QA Analyst
Superior Business Groups
12.2018 - 03.2020
Tech Support
Superior Business Groups
11.2016 - 12.2018
Member Service Specialist
Teladoc
08.2015 - 09.2016
Retention Specialist and Sales
TruGreen
02.2013 - 02.2015
Some College (No Degree) - Mass Communications, Public Relations
California State University - San Bernardino
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