Brittany Danzine

- Managed health plan enrollments and transitions, ensuring alignment with member needs and primary care requirements.
- Provided detailed explanations of MassHealth eligibility, Health Connector Care Plans, and Premium Tax Credits.

- Monitored standardized testing, ensuring adherence to guidelines and accurately totaling scores for immediate processing.

- Addressed inbound calls regarding MassHealth enrollments, maintaining professionalism and meeting customer needs effectively.

- Engaged toddlers in various activities, ensuring a safe and nurturing environment while providing educational support.

- Efficiently processed transactions and resolved customer issues, contributing to a positive shopping experience.

- Greeted customers and took orders for coffee drinks, food items, and other beverages.

- Operated cash registers to process customer payments.

- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

- Provided excellent customer service by responding to inquiries quickly and professionally.