Brittany Dargatz
Mayville,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
American Bank of Beaver Dam
02.2023 - 11.2025
- Documented customer interactions in the banking software system.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Opened products such as Certificate of Deposits, Checking, and Savings accounts for customers in need.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Trained new employees on customer service protocols and systems.
- Assisted customers with account inquiries and transaction requests.
- Collaborated with team members to improve service efficiency.
- Educated clients on banking products and services available.
- Resolved complaints and provided solutions for customer issues.
- Managed cash transactions accurately and securely.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound and made outbound calls to customers in need
- Provided exceptional customer service to ensure customer satisfaction.
team member/Food Service
Kwik Trip
10.2022 - 12.2023
- Assisted in maintaining cleanliness of kitchen and dining areas throughout service.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Operated kitchen equipment, including ovens, and warmers safely
- Trained new staff on food preparation techniques and safety protocols effectively.
- Monitored food quality to maintain freshness and presentation standards consistently.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Properly stored all leftover food items after each shift.
- Monitored inventory levels of food items used during meal services.
- Replenished condiments at customer tables as needed.
- Monitored inventory to keep adequate stock of food items and supplies.
- Packaged and bagged cooked food and prepared items.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Finished baked goods with icings and other toppings.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Machine Operator
Tab Products co llc
07.2021 - 07.2022
- Operated machinery to produce high-quality products efficiently.
- Monitored equipment performance and conducted routine maintenance.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to ensure smooth production workflows.
- Adjusted machine settings for optimal production levels.
- Inspected finished products for quality assurance compliance.
- Documented production data for reporting and analysis purposes.
- Adjust machine settings to complete tasks accurately.
- Carry out regular safety checks on machinery prior to operation.
- Load raw materials into machines according to specified measurements.
- Monitor the feed and speed of machines during the machining process.
- Troubleshoot malfunctions in equipment or processes.
- Verified production orders prior to starting set-up.
- Collaborate with other departments when necessary for successful completion of projects.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Observe machine operations to detect any problems or defects in the finished product.
food Service Leader
Kwik Trip
04.2014 - 07.2021
- Assisted in maintaining cleanliness of kitchen and dining areas throughout service.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Operated kitchen equipment, including ovens, and warmers safely
- Trained new staff on food preparation techniques and safety protocols effectively.
- Monitored food quality to maintain freshness and presentation standards consistently.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Properly stored all leftover food items after each shift.
- Monitored inventory levels of food items used during meal services.
- Replenished condiments at customer tables as needed.
- Monitored inventory to keep adequate stock of food items and supplies.
- Packaged and bagged cooked food and prepared items.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Finished baked goods with icings and other toppings.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Supervised daily food service operations to ensure compliance with safety standards.
- Trained and mentored team members in food preparation and customer service techniques.
- Resolved customer complaints promptly and professionally.
- Enforced health and safety regulations among all employees.
- Assisted in developing marketing strategies for promotional campaigns.
- Conducted menu planning, maintained inventory and ordered supplies.
- Fostered positive customer interactions to enhance overall dining experience at the location.
- Analyzed customer feedback surveys to identify areas for improvement.
Cashier
Mountin’s Piggly Wiggly
05.2013 - 04.2014
- Processed customer transactions efficiently and accurately at a busy grocery store.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Assisted customers with inquiries regarding products and store policies.
- Maintained clean and organized checkout areas to enhance customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Designed customized signs using traditional techniques.
- Managed multiple social media accounts, including Facebook and Pinterest.
Education
Certification - Fitness And Nutrition
Penn Foster
Scranton, PA01.2026
Bachelor of Computer Science - Game Art/3D Modelling
Full Sail University
Winter Park, FL10.2020
High School Degree - General Education
Mayville High School
Mayville, WI06.2012
Skills
- Inventory management
- Multitasking and organization
- Multi-line telephone operations
- Inbound and outbound calling
- Computer proficiency
- Problem-solving
- Technical support
- Able to achieve tight deadlines
- Typing proficiency
- Active listening
- Service standard compliance
- Microsoft outlook
- Service upselling
- Creative problem solving
- Microsoft Office Suite
- Strong teamwork
- Follow-up skills
- Quality control
- Verbal and written communication
- Conflict resolution
- Prioritization
- Able to adapt and learn quickly
- Data analysis
- Microsoft PowerPoint
- Calm demeanor
- Maya
- Photoshop
- Substance Painter
- Unity
- Microsoft Word
- Microsoft Excel
- ZBrush
- Blender
- Unreal Engine
- Client relations
- High-energy attitude
- Customer service
- Game design
- 3D modeling
- Team collaboration
- Food safety compliance
Computer Programs
- Maya
- Photoshop
- Substance Painter
- Unity
- All Microsoft Programs
- ZBrush
- Blender
- Unreal Engine
Timeline
Customer Service Representative
American Bank of Beaver Dam
02.2023 - 11.2025
team member/Food Service
Kwik Trip
10.2022 - 12.2023
Machine Operator
Tab Products co llc
07.2021 - 07.2022
food Service Leader
Kwik Trip
04.2014 - 07.2021
Cashier
Mountin’s Piggly Wiggly
05.2013 - 04.2014
Certification - Fitness And Nutrition
Penn Foster
Bachelor of Computer Science - Game Art/3D Modelling
Full Sail University
High School Degree - General Education
Mayville High School