BRITTANY DAVENPORT
Las Vegas,NV
Summary
Hard-working professional committed to providing outstanding patient care and medical assistance within the medical field. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
14
14
years of professional experience
Work History
Machine Operator
TH Foods
Henderson, NV
11.2024 - Current
- Operated production machinery efficiently to meet daily output targets.
- Conducted routine maintenance on equipment to ensure optimal performance and reduce downtime.
- Trained new operators on safety protocols and machinery operation procedures.
- Monitored production processes, identifying and resolving issues to maintain quality standards.
- Collaborated with team members to streamline workflows and improve overall productivity.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Ticket Office Supervisor - Part Time
University of Nevada Las Vegas
Las Vegas
04.2022 - Current
- Provides excellent customer service and problem-solving skills in a fast-paced environment to each customer.
- Ensures accurate data is entered into the ticketing system for ticket sales.
- Processes ticket sales transactions through cash, credit or debit card payments efficiently and accurately.
- Initiates and assists multiple customers daily with trouble shooting accounts, purchasing season tickets, student tickets, single college game tickets and event tickets at the ticket office.
Release of Information Specialist
Vital Records Control Inc.
Las Vegas
03.2024 - 07.2024
- Maintained assigned facilities and records management system.
- Performed data entry tasks on various request for processing and finalizing, updated existing patient medical records, and maintained company archives.
- Retrieved medical records and information from various electronic health records system upon request.
- Assisted various requestors with requested medical records assistance as needed.
- Reviewed and answered incoming emails from various requestors, downloaded medical records, billing records and imaging records requested for processing.
Mental Health Technician - Adolescents & Adults
Desert Winds Hospital
Las Vegas
10.2022 - 03.2024
- Identified medical terminology and terms by their component parts.
- Assisted patients with behavioral health issues, such as addictions and mood disorders.
- Documented and observed patient rounding every 15 minutes to ensure patient safety, and documented patient heath information into the Electronic Health Records system.
- Partnered with nurses during medication administration for observation.
- Listened to patients and their concerns, and facilitated communication between patients, nurses and therapist.
- Created a safe and supportive environment for patients, provided guidance and positive role modeling.
- Provided therapeutic communication to each patient, followed and monitored each patient's daily routine schedules and daily activities.
- Observed and reported patient behavior, provided emotional support, and implemented the use of learning coping strategies.
Mental Health Technician - Adults & Geriatric
Sana Behavioral Health
Las Vegas
12.2022 - 08.2023
- Identified medical terminology and terms by their component parts.
- Documented and observed patient rounding every 15 minutes to ensure patient safety, and documented patient heath information in the Electronic Health Records system.
- Listened to patients and their concerns, and facilitated communication between patients, nurses and therapists.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Created a safe and supportive environment for patients, provided guidance and positive role modeling.
- Observed and reported patient behavior, provided emotional support, and implemented the use of learning coping strategies.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Center Consultant
FedEx Office - Venetian Hotel
Las Vegas
11.2016 - 06.2022
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
- Demonstrated consultative behaviors to ensure that friendly, polite, and exceptional customer service was delivered to all hotel guests.
- Responsible for providing production, as well as receiving inbound sales and hotel guest inquiries.
- Knowledgeable in company services such as printing, signs & graphics, and shipping.
- Created company artwork, displays, and graphics for multiple trade show conventions and corporations.
- Enhanced team productivity with effective communication and coordination of daily tasks.
Customer Service Associate
Walgreens Co.
Las Vegas
01.2012 - 11.2016
- Provided exceptional customer service to each customer with positive attitude and helped determine each customers needs.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with my team leads to merchandise products, managed store inventory, and ordered stock.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor of Science in Nursing - Nursing
Nevada State College
Henderson, NV12.2022
Associate of Science - Pre-Nursing
College of Southern Nevada
Las Vegas, NV05.2019
Skills
- Detail-Oriented
- Teamwork and Collaboration
- Therapeutic Communication
- De-Escalation Skills
- Leadership
- Problem-Solving
- Adaptability
- Time Management
- Organizational Leadership
- Workload prioritization
- Office Administration
- Microsoft Office
Timeline
Machine Operator
TH Foods
11.2024 - Current
Release of Information Specialist
Vital Records Control Inc.
03.2024 - 07.2024
Mental Health Technician - Adults & Geriatric
Sana Behavioral Health
12.2022 - 08.2023
Mental Health Technician - Adolescents & Adults
Desert Winds Hospital
10.2022 - 03.2024
Ticket Office Supervisor - Part Time
University of Nevada Las Vegas
04.2022 - Current
Center Consultant
FedEx Office - Venetian Hotel
11.2016 - 06.2022
Customer Service Associate
Walgreens Co.
01.2012 - 11.2016
Bachelor of Science in Nursing - Nursing
Nevada State College
Associate of Science - Pre-Nursing
College of Southern Nevada