Brittany Berry
Veradale
Summary
Highly organized and motivated leader with experience in long term care, office, and spa settings. Adept at handling customer accounts, employee files, recruitment and onboarding, and creating a team-oriented work environment. Good communicator and planner with strong judgement and critical thinking abilities. Passionate about helping people and providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Eden Home Health
12.2022 - Current
- Assess clients' needs and determined eligibility for intake services.
- Answer phone calls and communicate with referral sources and patients
- Train and supervise new intake staff to deliver high-quality client care.
- Build relationships with community agencies for timely service referrals.
- Communicate with referral sources, physicians, and associated staff to check documentation for proper signatures.
Human Resources Generalist
Orchard Crest Retirement
04.2022 - Current
- Achieve regulatory compliance with no adverse audit findings for documentation compliance and safety on regular basis
- Maintain "open door" policy to encourage employee communications and resolution of issues
- Coordinate and work with management on performance evaluations, supervisory practices, dispute resolution and employee accountability
- Recruit and extend hire offer to new employees
- Process medical and dental insurance, FMLA, and workers compensations inquiries
- Familiar with handling COBRA, ACA Tracking, and OSHA compliance
- Continually make efforts to increase employee morale and retention and create recognition programs
Human Resources Assistant
Orchard Crest Retirement
01.2021 - 11.2021
- Responsible for recruiting and onboarding staff for company of over 120 employees
- Maintained employee records and ensured employees were in compliance with state regulations
- Assisted with time clock entries and payroll
- Consistently exceeded expectations by providing excellent service to residents and families
- Consistently established new processes to help increase productivity and efficiency
Assistant Spa Manager
Massage Envy
03.2018 - 11.2020
- Provided excellent customer service, drove membership loyalty and increased customer satisfaction rates
- Continually received recognition from senior management and franchisee's for contributions to clinics success, by managing sales, 20+employees, and daily operations of clinic
- Entrusted with safe access, key to building, and closing procedures
- Performed all tasks of a Front Desk Associate
Education
High School Diploma -
Lakeland High School
Rathdrum, ID06.2009
Skills
- Consistently Meets and Exceeds Company Standards
- Provides Exceptional Customer Service
- Excellent Problem Solver
- Recipient of Multiple Customer Service Achievements
- Proficient at Multitasking
- Detail Oriented
- Natural Leader
- Types at 75 WPM
Timeline
Intake Specialist
Eden Home Health
12.2022 - Current
Human Resources Generalist
Orchard Crest Retirement
04.2022 - Current
Human Resources Assistant
Orchard Crest Retirement
01.2021 - 11.2021
Assistant Spa Manager
Massage Envy
03.2018 - 11.2020
High School Diploma -
Lakeland High School
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