Brittany Davila
St. Cloud,FL
Summary
Professional who is experienced in optimizing productivity, efficiency, service, and quality across various environments delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Support Supervisor
JetBlue Airways
Orlando, FL
12.2015 - 02.2024
- Drove customer escalations to resolution by engaging directly with clients.
- Supervise and lead team by ensuring performance and metric compliance.
- Assist frontline crew with internal support with system function.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
Event Coordinator
Florida Technical College
Kissimmee, FL
08.2019 - 03.2020
- Network, plan, organize and host monthly team events while maintaining budgets
- Responsible for scheduling and marketing event calendar via all social media platforms
- Provide administrative support by answering emails and phone calls from vendors and sponsors.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
Teller
Fairwinds Credit Union
Orlando, FL
05.2014 - 11.2015
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Outbound Sales Representative
Wyndham Vacation Resorts
Orlando, FL
06.2012 - 12.2013
- Conducted outbound calls to existing and potential customers to offer products or services.
- Achieved monthly sales targets set by management team.
- Developed new business opportunities by prospecting for leads and cold calling.
- Provided customer service support to existing clients and potential customers.
Education
Bachelor of Science - Business Administration And Management
University of Central Florida
08-2017
Associate of Science - General Studies
Valencia College
08-2013
Skills
- Team Management
- Business Administration
- Scheduling
- Microsoft Office
- Training and mentoring
- Deadline Oriented
- Professionalism
- Event Coordination
- Problem-solving abilities
- Multitasking and Organization
- Customer Service Management
References
- Deana Martinez, Manager; jetBlue Airways, (689)-205-7969
- Elyse Tischner, Supervisor, JetBlue Airways, (435)-215-3892
- Chanelle Patrick, Supervisor, jetBlue Airways, (407)-413-7341
Certification
- Florida Real Estate License, Sales Associate
- Notary
Education and Training
other,other
Timeline
Event Coordinator
Florida Technical College
08.2019 - 03.2020
Customer Support Supervisor
JetBlue Airways
12.2015 - 02.2024
Teller
Fairwinds Credit Union
05.2014 - 11.2015
Outbound Sales Representative
Wyndham Vacation Resorts
06.2012 - 12.2013
Bachelor of Science - Business Administration And Management
University of Central Florida
Associate of Science - General Studies
Valencia College
Similar Profiles
Tammy DowseTammy Dowse
Customer Service Representative at JetBlue AirwaysCustomer Service Representative at JetBlue Airways
Angel L. Jimenez LatorreAngel L. Jimenez Latorre
Airline Transport Pilot (Captain – A-320, A-321) at JetBlue Airways CorporationAirline Transport Pilot (Captain – A-320, A-321) at JetBlue Airways Corporation
Mike DaltonMike Dalton
Ground Operations Crewmember at JetBlue AirwaysGround Operations Crewmember at JetBlue Airways